1. Overcoming the Latin America Localization Challenges Session ID#:SIG9872 Prepared by: Cecilia Aceti Global Marketing Manager IT Convergence @IT_Convergence

2. OAUG Membership: It’s a Home Run! Join the OAUG at OpenWorld – 3 months of membership free Enter to win prizes – Free pass to COLLABORATE 16 Visit the OAUG – Table near Geo/SIG meetings today – Users Group Pavilion in Moscone South Sunday - Wednesday

3. OAUG Anniversary Party Tuesday, October 27, 6:30 p.m. IBM’s Bluemix Garage Pick up your invitation; space is limited – OAUG table near Geo/SIG meetings today – Users Group Pavilion, Moscone South

4. OAUG Customer Support Council Source of support tools, training and resources – Publish highly successful OAUG Support in Focus newsletter http://oaug.org/supportinfocus http://oaug.org/supportinfocus Your voice to Oracle: two-way communication – Represent member needs and challenges – “Test drive” My Oracle Support enhancements Notable accomplishments – Influenced Oracle in extending EBS Support – Influenced Oracle’s new Enhancement Request Process Contact the OAUG Customer Support Council – support@oaug.org http://oaug.org/resources/csc support@oaug.orghttp://oaug.org/resources/csc

6. Agenda LatinOAUG – Facts – Mission – Goals – Activities Latin America Overview & Main Challenges Risk Management

7. LatinOAUG

8. Oracle Users Groups: LatinOAUG

9. LatinOAUG is Spanish speaking OAUG affiliated GEO that has the objective of making the Oracle apps more robust, and giving its members a unique role in the continuous search for improvements

10. LatinOAUG: Facts Founded: 2005 Members: over 350 Management: Governed by a 5 person volunteer Board of Directors Headquarters: Buenos Aires, Argentina

11. LatinOAUG: Facts Sponsor: EmersonEnersaFrito-Lay MarshSalmofoodAguas Argentinas CablevisiónAirliquidePanama Canal MulticanalDanaNextel AluarSeronoBarrick Maple Gas Corporation DanoneVitopel Main Companies that belong to the Group:

12. LatinOAUG Facts 2007-2012 OAUG Distinction Award Winner!!

13. LatinOAUG: Mission The LatinOAUG empowers its membership by delivering the highest quality opportunities for: Networking Sharing Information Gaining access to timely Education

14. LatinOAUG: Goals Share and benefit from real-world user experiences Gain access to a network of peers for collaboration and information exchange Voice opinions of the region for future Oracle services and technology

15. LatinOAUG: Activities Meetings Conference Calls Discussion Forum

16. Activities

17. Join the LatinOAUG Today! www.latinoaug.org

18. Latin America Overview & Main Challenges

19. Latin America: An Overview Population  +500 million people in 21 countries Culture  Mix of native, European and African cultures Languages  Spanish, Portuguese, French Economic Transformation  Permanent regulatory changes  Market transformation

20. Change Management Language Statutory Issues Business Process Standardization Latin America Main Challenges

21. Overcoming Challenges Change Management Define Project Scope Communication Change Management

22. Overcoming Challenges Best Practices Global Guidelines Strong Local Commitment to the Project Business Process Standardization

23. Overcoming Challenges Instances and System Language End Users Language Support Language Language Considerations Spanish Portuguese French

24. Overcoming Challenges Local Legal Requirements Identification Expected Future New Statutory Requirements Gap Analysis Long term maintenance? Currency and Statutory Related Issues

25. Oracle Standard Functionality Latin American Localizations Latin American Add-on Localizations Customer Defined Extensions Solution Layers Overcoming Challenges: Solution Components

26. A successful Rollout not only allows you to meet these challenges but gives you the chance to convert each challenge into an asset.

27. Change Management Language Statutory Issues Business Process Standardization  Anticipated Corporate Guidelines and Expectations Communication  Local Business and IT are part of the agreed Scope  Readiness for Change  Continuous Communication  Company processes consolidation  Improvements on internal support - collaboration  Improvements on Reporting to Corp – Better visibility  Commitment from system users  Optimized Support Process  Follow best practices while complying with local statutory requirements  Increase Accountability & Auditing for Legal Requirements Transforming Challenges into Assets

28. The most important challenge? Managing the implementation project!

29. Risk Management

30. Carefully Plan Latin America Rollouts Make key business decisions in advance Rely on experienced partners Address Localization issues proactively

31. Risk Management Think Global Act Local Multicultural Project Team (Global Team and Local Leaders) Project members with proven Global and Local business expertise On site presence Staff with a strong Best Practices in Business Processes and Oracle Application Expertise Bilingual staff capable of representing both global and local business and IT parts

32. Risk Management Global Model Global Model Deploys – Quality Assurance Standards – Tools – Methods Ensures consistent use modules in different sites, – Respects legal statutory requirements Building Blocks Standard Business Process Flows Regional Specific Localizations Unified Organization Structure – Operating Units, Set of Books, Inventory Orgs Regional Localizations Global Design Model Standard Processes North America Latin America Other Regions

33. Risk Management Global Rollout Definitions Use Global Definitions for Key Master Data across the enterprise: – Chart of Accounts – Customer Information – Supplier Information – Items – Organization Structure – Employees Cross Functional Definitions: – Country Localizations and Statutory Requirements – Multi-Language & Currency – Documents or Forms – Flex Fields Usage – Time Zone and Calendar – Workflow Common Shared Data Model Items Chart of Accounts Organization Structure Customers Suppliers Employees

34. Risk Management Strong Program / Project Management Short Duration Single Person Tied to Deliverable Standards Structure Organization Leverage Shared Learning Integration Communication Milestone Orientated Major Grouping of Tasks Common Skill Sets End Goal Tangible Result Project Organization Team Orientation Focused Efforts Common Goal Time Boxed Program Management Project Phases Tasks Deliverables

35. Oracle is a Powerful Business Tool for Latin America… … as for any other Region!

36. Questions? Comments?

37. THANK YOU Cecilia Aceti caceti@itconvergence.com