1. Social Software

2. Enables people to connect or collaborate through computer- mediated communication and to form online communities People form online communities by combining one-to-one (e.g., email and instant messaging), one-to-many (Web pages and blogs), and many-to-many (wikis) communication modes. http://en.wikipedia.org/wiki/Social_software emailinstant messagingWeb pagesblogswikis http://en.wikipedia.org/wiki/Social_software Social software works bottom-up. People sign up in the system (for example, by downloading an IM client and registering an ID there) and then they affiliate through personal choice and actions (I add you to my buddy list, and you decide to remove me from yours). http://www.darwinmag.com/read/050103/social.html http://www.darwinmag.com/read/050103/social.html

3. Blogs, RSS & Instant Messaging

4. What is a Blog? A weblog (usually shortened to blog) is a web-based publication consisting primarily of periodic articles (normally in reverse chronological order). The first blog was created in 1994

5. What Makes It A Blog? Updated regularly with newest entries at the top Easy to use interface Ability to interact with others Not static Postings are automatically archived and searchable Available for syndication (RSS/XML)

6. Why Have Library Blogs Build positive relationships with patrons Maintain and upgrade reputation Promote library events Responsive to patron feedback

8. BPL Blogs Latest News Digital Collections Catalog Department

9. RSS "RSS" stands for Really Simple Syndication It's a Web tool that lets you create a personalized news experience by building an ad hoc online network of friends, experts and news sources. Minutes after they post a new story or blog entry, it arrives on your screen as a headline and short summary or in its entirety. Call it "news that comes to you”.news that comes to you Free RSS Readers (also called feed aggregators) available (Yahoo, Google, NewsGator, etc.)

10. RSS Patron Bottom Line: RSS makes reviewing a large number of sites in a very short time possible. Library Bottom Line: RSS permits instant distribution of content updates to patrons. RSS may be to the Web what TiVo was to TV

12. Instant Messaging Instant messaging (IM) is real time communication between two or more people using computers, PDAs and cell phones.

13. Instant Messaging According to the Pew Internet & American Life Project (2004)Pew Internet & American Life Project 53 million Americans use IM 11 million use IM at work. 75% of online teens IM 42% of online adults IM 50% of IMING teens (32% of all teens) IM every day

14. Why Have Instant Messaging The library can take advantage of this technology to provide real time (like the telephone) reference services to our patrons. For many, not being available via IM is like not having a telephone number. IM can make reference services relevant to a whole new group of users, while serving existing users even better. Hearing-impaired individuals are giving up their traditional TTY/TDD systems for instant messaging.

15. Public Libraries with IM Service Lansing Public Library St. Joseph County Public Library Marin County Free Library Westmont Public Library Cass District Library

16. BPL’s New Look New design will launch in September