1. 1242.2219 Information System Economics IT PERSONNEL MANAGEMENT

2. The IT Project Management Problem To complete projects:  on schedule  within budget  according to specifications The roadblocks  cost estimation  changing specifications  lack of standard methods and tools

3. IT PERSONNEL MANAGEMENT IT Project Stages on schedule  within budget  according to specifications The roadblocks  cost estimation  changing specifications  lack of standard methods and tools

4. IT PERSONNEL MANAGEMENT UsersManagers IS Personnel

5. IT PERSONNEL MANAGEMENT UsersManagers IS Personnel Ideal Scenario

6. IT PERSONNEL MANAGEMENT UsersManagers IS Personnel Common Scenario

7. IT PERSONNEL MANAGEMENT UsersManagers IS Personnel Roles and Problems

8. IT PERSONNEL MANAGEMENT Managers Roles and Problems

9. IT PERSONNEL MANAGEMENT Management Roles Senior Management  provide resources  provide support  involvement !!! Middle Management  users  initiators Operating Management  users  sources of information

10. IT PERSONNEL MANAGEMENT Management Problems Senior Management  not interested  not involved  more pressing problems

11. IT PERSONNEL MANAGEMENT Management Problems Middle Management  unrealistic expectations  not technology aware Operating Management  afraid of redundancy  afraid of loss of status  lack of cooperation

12. IT PERSONNEL MANAGEMENT Users Roles and Problems

13. IT PERSONNEL MANAGEMENT User Roles Overlap with managers  discretionary vs. mandatory use  the reason for building systems  they determine success/failure

14. IT PERSONNEL MANAGEMENT User Problems  require training  require help - information centers, help desks  they determine success/failure

15. IT PERSONNEL MANAGEMENT IS Personnel Roles and Problems

16. IT PERSONNEL MANAGEMENT IS Personnel Roles  Managers  CIO  technical managers - DBA, Telecoms, programming  project managers  operations managers  System analysts/designers  Programmers - system, application  Support  Operators

17. IT PERSONNEL MANAGEMENT IS Personnel Problems General  recruitment  career paths  retention/turnover  performance evaluation CIO  recruitment - where from  length of tenure  business knowledge

18. IT PERSONNEL MANAGEMENT IS Personnel Problems Technical managers/project managers  retention Systems Analysts/Designers  business knowledge + technical knowledge  career paths

19. IT PERSONNEL MANAGEMENT IS Personnel Problems System/Application Programmers  productivity  career paths  status  turnover  maintenance work  recruitment