1. ©2010 Symphony Services Corp. All Rights Reserved. Proprietary and Confidential Re-discovering HR for Competitive Advantage! December 1, 2011 Mali Mahalingam Executive Vice President & Chief People Officer mahalingam.c@symphonysv.com SiliconIndia Strategic HR Summit-2011

2. 2009© Symphony Services Corp. | Proprietary & Confidential 2010 © Symphony Service Corp. | Proprietary & Confidential 2 Statutory Warning!

3. 2009© Symphony Services Corp. | Proprietary & Confidential 2010 © Symphony Service Corp. | Proprietary & Confidential Agenda 3 The HR journey so far Re-discovering HR roles Re-focusing HR contributions Questions & (hopefully) Answers! Good News!

4. 2009© Symphony Services Corp. | Proprietary & Confidential 2010 © Symphony Service Corp. | Proprietary & Confidential Wonder world of HR! 4

5. 2009© Symphony Services Corp. | Proprietary & Confidential 2010 © Symphony Service Corp. | Proprietary & Confidential The Journey so far… 5 Improved professional practices Technology leverage Perceived to be proactive From under-the-table to somewhat at-the-table Efficiency cap to effectiveness cap Internal focus to external awareness

6. 2009© Symphony Services Corp. | Proprietary & Confidential 2010 © Symphony Service Corp. | Proprietary & Confidential New Roles 6 Talent Tarzan Culture Curator Brand Bombassador Capability Crusader Brilliant Bizkid HR Cat!

7. 2009© Symphony Services Corp. | Proprietary & Confidential 2010 © Symphony Service Corp. | Proprietary & Confidential 7 Business Skills

8. 2009© Symphony Services Corp. | Proprietary & Confidential 2010 © Symphony Service Corp. | Proprietary & Confidential Brilliant Bizkid! Understand business Know what keeps your managers awake at night Enchant, beyond Engage employees 8

9. 2009© Symphony Services Corp. | Proprietary & Confidential 2010 © Symphony Service Corp. | Proprietary & Confidential 9 Culture Skills

10. 2009© Symphony Services Corp. | Proprietary & Confidential 2010 © Symphony Service Corp. | Proprietary & Confidential Culture Curator Build a culture of trust, transparency & teamwork Promote a High Performance Culture Keep a vigil on culture vultures! 10

11. 2009© Symphony Services Corp. | Proprietary & Confidential 2010 © Symphony Service Corp. | Proprietary & Confidential Talent Skills 11

12. 2009© Symphony Services Corp. | Proprietary & Confidential 2010 © Symphony Service Corp. | Proprietary & Confidential Talent Tarzan! Gather strength, agility, speed and reflexes! Segment talent into WoWs, Wet socks & Snorkels and deal with them suitably Build a strong leadership bench 12

13. 2009© Symphony Services Corp. | Proprietary & Confidential 2010 © Symphony Service Corp. | Proprietary & Confidential Branding Skills 13

14. 2009© Symphony Services Corp. | Proprietary & Confidential 2010 © Symphony Service Corp. | Proprietary & Confidential Brand Bombassador Build a strong EVP for your business Attract the talent your customers would like to do business with Exploit Internal Job Market 14

15. 2009© Symphony Services Corp. | Proprietary & Confidential 2010 © Symphony Service Corp. | Proprietary & Confidential Leadership Skills 15

16. 2009© Symphony Services Corp. | Proprietary & Confidential 2010 © Symphony Service Corp. | Proprietary & Confidential Capability Crusader Determine Strategic Capabilities Upgrade employee competencies to add up to Organization Capabilities Develop Coaching Culture 16

17. 2009© Symphony Services Corp. | Proprietary & Confidential 2010 © Symphony Service Corp. | Proprietary & Confidential HR Mastery 17

18. 2009© Symphony Services Corp. | Proprietary & Confidential 2010 © Symphony Service Corp. | Proprietary & Confidential Become an HR Cat! Master HR systems, processes and competencies Execute People programs with professional attitude Measure HR effectiveness with rigour 18

19. 2009© Symphony Services Corp. | Proprietary & Confidential 2010 © Symphony Service Corp. | Proprietary & Confidential Refocusing HR for competitive Advantage Recognize difference between routines & results Differentiate between institutionalizing HR and departmentalizing HR Realize that all engagement drivers are not effectiveness drivers Learn to isolate best-fit programs from best practices Do away with feel-good investments & focus on do-good investments 19

20. 2009© Symphony Services Corp. | Proprietary & Confidential 2010 © Symphony Service Corp. | Proprietary & Confidential Take Charge, not Chance! 20

21. 2009© Symphony Services Corp. | Proprietary & Confidential 2010 © Symphony Service Corp. | Proprietary & Confidential There is really no finish line! Thank You!! 21