1. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Asset Manager Web Client Nicolas Rousseau Sr Product Manager HP Asset Manager

2. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 2 Agenda Asset Manager web: successful deployment of the web client Introduction to the Asset Manager web architecture and design − 4 tier architecture − How the Web Services work − Tips and tricks for performance and scalability Implementing and using the web client (demo) − Customization − Wizards and processes − Dashboards and reports Introduction of the new web usability package (demo) − QBE filters − Advanced filters − Multi edition − View of consolidated history − Welcome pages Useful pointers for HP Asset Manager’s customers Q&A

3. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Asset Manager web: successful deployment of the web client

4. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 4 Why use the web client? Advantages of using the web client Easy do deploy No “over the WAN” performance issues Simple and modern user interface (dashboards) Easy call from other applications (cross launch through meaningful urls) Typical split between the Windows components and the web End users on the Web Dashboards, wizards, reports, record updates, users administration Development uses the Windows client DB and screens customizations on AM DB designer Workflow creation, wizard creation…

5. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 5 4 tiers architecture DBMS External Web Services client AM Server (background process ) Persistence layer Business logic Web Service API Java Server Faces AM Web Tier Common Web Tier SOAP Asset Manager Web Tier Asset Manager Web Services AM database administrator Win Client Web Client

6. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 6 How the Web Services work All functional domains : services Wsdls exposed that give read write access to the data and business logic => Functional domain settings drive everything (hierarchy, stand alone or not…) Wsdld derived from the database content All screens / fields: objects All actions / scripts: methods This is powerful Any change gets exposed in the Web Services The web client reflects to Windows client But verbose Wsdls are large Web tier & Web Services are demanding on memory http://AMServer:8080/AssetManagerWebService930/index.jsp

7. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 7 Tips and tricks for performance and scalability Two instances of Tomcat, 64 bits native (Linux or Windows supported) Avoid limitation to 2 GB fort the JVM of 32 bits platforms Tagged version of the Web Services Memory settings (typically for 2 servers with 8 GB of RAM, can correspond to a 16 GB of RAM server ) The memory allocated to the Web Tier must be maximized, and can be 6 GB if the server has no need for more than 2 GB of memory for the other processes JAVA_OPTS=-Xms6144m –Xmx6144M -XX:+UseParNewGC -XX:+UseConcMarkSweepGC -XX:+UseTLAB -XX:SurvivorRatio=6 -XX:NewSize=2048m -XX:MaxNewSize=2048m -server -Dsun.lang.ClassLoader.allowArraySyntax=true However, the Web Services must keep some memory free to allocate to the connection pool, and has no huge need for memory allocated to the JVM, so, it is recommended JAVA_OPTS=-Xms2048m –Xmx2048M -XX:+UseParNewGC -XX:+UseConcMarkSweepGC -XX:+UseTLAB -XX:SurvivorRatio=2 -XX:NewSize=1024m -XX:MaxNewSize=1024m –server Web Tier / Web Services and db on the same LAN (low network latency) Avoid long wizards on more than 5 pages Load balancing over multiple Web Tiers- Web Services in large environments Try to have same profiles accessing the same Web Tier / Web Services (cashing of profiles takes memory)

8. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Implementing and using the web client (demo)

9. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 9 Web Client? Windows client? AM client Any customization on the windows works on the web Screens / navigation tree customizations / user profiles… Any wizard will play on the web Exceptions Global variables (defined out of the wizard – Now replaced by a specific User environment mechanism-) Interactive behaviors within a page − The wizard is “offline” in a page, buttons will allow to refresh (ex: advance filter wizard) Some widgets (db browsing, timer, import of text file (copy / paste into the wizard is possible), tree views) are not available Workflows are triggered from the web… Export to Excel, tree views… The web client has some plus: Search bar Business home pages Better dashboards And some limitations List + detail, multi edition from screens, pictures

10. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 10 Menu from the lists and details Sorting Is allowed of indexed fields and links Filtering Filters proposed by default Indexed fields and links Queries (standard, shared or created by the user) QBEs An option exists to limit de filters to QBEs and Queries At screen definition level: “disable extended web filters Statistics Statistics having the context of the table of the screen Indexed fields Can be hidden (user preference) Action From lists: visible contextual actions (on checked items) From details: actions under a button

11. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 11 Possible customizations Users can customize Columns (within a selection) Lists size Auto completion delay Date formats… Default values for user preferences default_user_pref.properties in … Apache Software Foundation\Tomcat 6.0\webapps\AssetManager930\WEB-INF\classes\com\hp\ov\ac\web\bean Screens / wizards / reports… (like Windows client) Applications pictures In Apache SoftwareFoundation\Tomcat6.0\webapps\AssetManager930\cwc\images Web application labels labels.properties in webapps\AssetManager930\WEB- INF\classes\com\hp\ov\ac\web\bundles

12. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 12 Taking advantage of the web features Single sign on Goal: avoid managing multiple passwords to multiple web applications AM Web integrates with SSO solutions Light weight SSO, HP solution across HP ITPS solutions Site Minder (needs to be set up) The unique login can be the LDAP one Search bar Auto completion leading to screens / wizards / reports Simplified the navigations, straight to the goal!

13. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 13 Taking advantage of the web features (cont) Welcome pages (Cf. web usability package section) Wizards, allocated to roles or individual users Can have dashboards, buttons, internal and external links Dashboards, reports and business home pages Dashboards and statistics: quick to build / value to users Dashboard, collection of statistics Statistics are simple to create and can be converted into scripts Crystal reports: need to set up a crystal report server (comes for free with AM) Business home pages: At functional domain nodes dashboards / useful links / action sections You can paste html in these dashboards and build them!

14. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 14 Taking advantage of the web features (cont) Meaningful urls / cross launch Play with the “bookmark” button: Any screen, dashboard, wizard has a unique url urls are logical and can be calculated Can be used in an Asset Manager html mails Parameterized link to a record Can allow cross launch Typically view SM incidents of an asset from AM or AM asset detail related to the incident from SM http://AMServer:8080/AssetManager930/Welcome/WelcomeToAM/wizard.jsf

15. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 15 Examples of Dashboards Statistics Quick & simple to build Bring drill down capabilities Home pages add The useful links can be full html Actions sections

16. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 16 Taking advantage of the web features (cont) Calculated fields can be urls They can reference back ends Declared in the Edit the URL address of the application servers... wizard These calculated fields can be Called by actions (ex: view incident detail in Service Manager) Displayed in screens: example: “view detail in DDMI in the hardware page”

17. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The web usability package

18. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 18 Web Usability package Approach Provide best practice to do more and better with the web client This best practice can be easily extended (documented) Themes + demo QBE Advanced filters Multi edition Aggregated history + best practice on Welcome wizards

19. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 19 How the package works The import takes less than a minute The Web Usability package is a zip file with documentation and import files. It can be downloaded on HP Live Network Asset Manager Business content sectionHP Live Network Asset Manager Business content section

20. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 20 Quick search filters The package installs QBEs on Portfolio, Assets, Contracts, Employee tables Quick way of filter what you want to work on before you open the screen

21. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 21 3) Choose operator and value 4) Build your filter query choosing other attributes, values & AND / OR conditions Advanced filters accessible from QBE 1) Intuitive interface to build an advanced filter 2) Choose the attribute you want to filter on

22. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 22 multi selection / multi edition wizard 3) After multiple filters / selections, click on "next" to modify 4) After modification clicking on "Finish", the wizard will open the Portfolio items screen showing the modified records 1) Select the records you want to modify with the native QBE 2) You can at any time view the items you will modify with the "Show selected items" button

23. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 23 “View cross table history" contextual action 1) Select the record you want to see all history on (computer for instance) and launch the action 2) Asset Manager will show history across the tables for this record

24. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 24 The Web Usability package documentation also provides good hints on tuning the user interface. The "welcome action“ Can launch a wizard, specific to the user's profile, or even specific to the user himself. This page can provide hyper links that point to any Asset Manager screen, dashboard or homepage... It buttons that will link to screens or launch other wizards...

25. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 25 The Web Usability package documentation also provides good hints on tuning the user interface. The wizard can also expose dashboards.

26. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 26 Useful Pointers SSO Portal http://support.openview.hp.com/selfsolve/patcheshttp://support.openview.hp.com/selfsolve/patches – All SAM Packages and Cloud Billing Packages – All white papers (documents searches). Asset Manager Live NetworkAsset Manager Live Network: content portal HP content (packages (including the web usability), white papers…), members’ shared content ITAM Public Blogs and newsgroups – ITAM Blog: announcements, best practices sharing ITAM Blog – IT Asset Manager / Connect-IT Support and News Forum: public technical newsgroup IT Asset Manager / Connect-IT Support and News Forum

27. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Thank You Questions?