1. 5.01-UNDERSTAND RULES AND LAWS DESIGNED TO PROMOTE SAFETY AND SECURITY AT HOSPITALITY AND TOURISM DESTINATIONS. 5.02-UNDERSTAND ETHICAL AND LEGAL IMPLICATIONS FOR GUEST, CUSTOMER, AND EMPLOYEE CONDUCT AT HOSPITALITY AND TOURISM DESTINATIONS. Unit 5-Understand safety and security and legal and ethical responsibilities at hospitality and tourism destinations.

2. Safety/Security Safety- consists of actions taken to prevent accidents and emergencies. Ways to ensure security:  Employees wear photo identification cards  Lifeguards at the beach  Closed-circuit television  Safe deposit box on cruise ships to protect valuables and reduce the risk of theft  Parking lot lighting system  Evacuation plans  Airport security (especially during threats or attacks)

3. Hazard Hazard-is a situation that poses a level of threat to life, health, property, or environment.  A hotel lobby has loose electrical wires coming out a wall this is a hazard of safety.

4. Robbery Robbery- the action of robbing a person or place.  If hotels guest reports that someone has stole money and jewelry from his/her room the hotel should call the local police department.  Silent alarms can notify the police without the robbers’ knowledge.  Employees need to be observant during a robbery.

5. Emergency Situations Civil disobedience- is the active, professed refusal to obey certain laws, demands, or commands of a government, or of an occupying international power.  Riots and outdoor celebrations that cause a disturbance. These may cause traffic or safety issues.  It is very important that hospitality and tourism facilities develop emergency response procedures to help lesson panic and reduce the risk of damage or injury during an emergency situation.

6. Ethical Issues Ethics consists of principles of conduct that govern the behavior of an individual or group  Ethics create a system of moral rules that help people decide right from wrong. Ethical behavior is doing the right thing even when under pressure to do the wrong thing Business ethics are a set of ethics that you want your employees to follow. Employees that have good ethics and values are more likely to be in a positive and collaborative work culture. Comply with health codes by washing hands properly when preparing food orders. Hospitality and Tourism companies may host charitable events such as a golf tournament for a local children’s hospital.

7. Eight Guidelines for Ethical Behavior 1. Honesty: tell the truth, even if you may have done something incorrectly 2. Integrity: Always do what you know is right 3. Trustworthiness: Be reliable (example: arriving to work on time.) 4. Loyalty: Keep confidential information confidential. Do not say bad things about your employer 5. Fairness: Treat everyone equally. 6. Concern and respect for others: Care about fellow employees 7. Commitment to Excellence: Always do your best 8. Accountability: Be responsible for your actions

8. Ethical Decision Making Questions to ask:  Is it legal?  Does it hurt anyone?  Is it fair?  Am I being honest?  Can I live with myself?  Would I publicize my decision?  What if everyone did it?

9. Unethical practices Unethical business practices can damage a hospitality business’s image.  Bribery  Violate laws and regulations  Theft Illegal practices:  Price fixing- airline increasing their ticket prices.

10. Laws and Regulations Laws are society’s rules for proper behavior. Regulations are specific rules that are developed based on law Management is responsible for implementing laws required to operate a hospitality and tourism business. Companies are required to install ramps and wide doors to accommodate wheelchair-bound employees and guest with physical impairments to comply with federal regulations. A tour bus operator must have a valid drivers license.

11. Hiring and Employment Laws Equal Opportunity laws require employers to treat everyone equally during the hiring process  The Civil Rights Act of 1964 and 1991 were passed to prevent discrimination against people based on their race, religion, sex, or national origin.  Gender-paying higher wages to men more than women  Businesses are prohibited from discussing health issues with job applicants during the interview process.

12. Zoning & Building Laws Zoning is the process of designating specific geographic areas for specific uses Zoning laws are the laws concerning where businesses can be built  List geographic areas and state the permitted uses for each area  A hotel chain wants to build a new facility in Tampa, FL- Zoning laws will be a factor in determining where the hotel will be built in Tampa. Building codes are rules and regulations designed to make buildings safe

13. Environmental Protection Environmental Protection Agency (EPA) is the lead federal agency to make and enforce environmental regulations.  Enforce clean air, clean water, safe drinking water, cleaning up toxic wastes, protecting endangered species, protection from toxic substances, food quality and occupational safety  Companies that are careful and take precautions with toxic cleaning chemicals are protecting the natural environment.