2 Learning Objectives After completing this chapter, you’ll be able to: Explain business ethics.Give reasons why ethical behavior is good for business.continued
3 Learning Objectives After completing this chapter, you’ll be able to: Define social responsibility.Describe the social responsibilities businesses have to society.
4 Why It’s ImportantUnderstanding business ethics and social responsibility makes you informed of your rights as a consumer, an employee, and a citizen.
5 Key Words ethics business ethics sweatshops Occupational Safety and Health Administration (OSHA)code of ethicssocial responsibilitycontinued
6 Key Words conflict of interest Food and Drug Administration (FDA) Equal Pay ActEnvironmental Protection Agency (EPA)
7 What Is Ethics?Ethics is the set of moral principles by which people conduct themselves personally, socially, or professionally.
8 What Is Ethics?Business ethics is a set of laws about how a business should conduct itself.In general, for any business to be successful, it must operate legally and humanely.
9 How often do you help the environment? What do you do? Figure4.1ENVIRONMENTALLY FRIENDLYEthics is the set of principles by which you conduct yourself in society.How often do you help the environment?What do you do?Source: The NPD Group
10 Legal ResponsibilitySweatshops are factories that pay workers poorly, are unhealthy, and treat workers badly.
11 Legal ResponsibilityThe Occupational Safety and Health Administration (OSHA) is a division of the Department of Labor that sets and enforces work-related health and safety rules.
12 Legal ResponsibilityOther independent agencies protect consumers, monitor broadcast communications, and address discrimination in the workplace.
13 Legal ResponsibilityMost businesses police themselves by distributing codes of ethics.A code of ethics is a set of strict guidelines for maintaining ethics in the workplace.
14 Legal ResponsibilityBusinesses that regulate themselves are able to operate more freely.
15 Ethics as Good Business Unethical business practices can affect your business indirectly.The amount you make in profits from one unhappy customer can translate into a lot more lost because of missed repeat business.
16 Ethics as Good Business Treating employees unethically can also backfire.Mistreating employees leads to a high turnover rate. This increases the cost of hiring and training new employees.
17 Important Ethical Questions When considering a questionable course of action, you have to ask yourself these important questions:Is it against the law? Does it violate company or professional policies?continued
18 Important Ethical Questions What if everyone did this? How would I feel if someone did this to me?Am I sacrificing long-term benefits for short-term gains?
19 Making Decisions on Ethical Issues Here are some steps if you find yourself in an ethical dilemma:Identify the ethical dilemma.Discover alternative actions.continued
20 Making Decisions on Ethical Issues Decide who might be affected.List the probable effects of the alternatives.Select the best alternative.
21 Graphic Organizer Graphic Organizer Important Ethical Questions Does it violate the law or policies?YESUNETHICALNOWhat if everyone did this, but it’s bad?YESUNETHICALNOWould this sacrifice long-term benefits for short-term gain?MAY BE UNETHICALYESNOETHICAL DECISION
22 How do companies benefit by enforcing their own codes of ethics? Fast ReviewHow do companies benefit by enforcing their own codes of ethics?Why does it pay to treat customers ethically?continued
23 What are some important ethical questions to ask? Fast ReviewWhat are some important ethical questions to ask?
24 Social Responsibility Social responsibility is the duty to do what is best for the good of society.
25 Social Responsibility The ethical obligations of a business are to:Provide safe productsCreate jobsProtect the environmentContribute to the standard of living in society
26 Social Responsibility A conflict of interest is when a business is tempted to put profits before social welfare.
27 Responsibility to Customers The Food and Drug Administration (FDA), a government agency, protects consumers from dangerous or falsely advertised products.
28 Figure4.2OVER-THE-COUNTER MEDICINE LABELThe FDA governs advertising and labeling of over-the-counter medicines.Analyze why the FDA officials might feel that regulation of advertising and packaging labels is necessary.
29 Responsibility to Customers Fair competition between businesses is healthy for the marketplace, but some companies don’t always play reasonably.
30 Responsibility to Customers Some companies use unethical means to eliminate competition.One of the most common means is to conspire with other companies to control the market for a product.
31 Responsibility to Employees Businesses have a social responsibility to create jobs.They are expected to provide employees with safe working conditions, equal treatment, and fair pay.
32 Responsibility to Employees The Equal Pay Act (passed in 1964) requires that men and women be paid the same wages for doing equal work.
33 Responsibility to Employees The Americans with Disabilities Act bans discrimination against persons with physical or mental disability.
34 Responsibility to Employees It’s in a company’s best interest to treat its workers fairly otherwise low morale, poor productivity, and a high turnover rate are its troubles.
35 Responsibility to Society Businesses have responsibilities not only to customers and to employees but also to society as a whole.
36 Responsibility to Society In 1970, the U.S. government created the Environmental Protection Agency (EPA), a federal agency that enforces rules that protect the environment and control pollution.
37 Responsibility to Society Many businesses plan for their social responsibilities just like planning for production and sale of their products.
38 Define social responsibility. What is a conflict of interest? Fast ReviewDefine social responsibility.What is a conflict of interest?continued
39 Fast ReviewWhat do companies adopt in the workplace to treat their workers fairly?
40 Why should a company make a vested interest in nature over its products? continued
41 How does the consumer pay for a company’s environmentally responsible inventions? continued
42 What are social issues you’re interested in pursuing? How are businesses involved?continued
43 What government agency has a responsibility to protect society from genetically modified organisms?
44 4End of ChapterBusiness Ethics and Social Responsibility