1. Welcome to MT302 Organizational Behavior Professor Rhonda Shannon Unit 2 Seminar – Individual Behavior, Diversity, Attitudes & Job Satisfaction This seminar is being recorded

2. Unit 2 Agenda General Questions and Announcements Introduction Discuss Diversity in Organizations Discuss the relationship between attitudes and behavior Describe what managers can do to increase employee job satisfaction Recap of Today’s Seminar and Unit What is new for next week

3. Unit 2 Outcomes During this unit we will: 1.Explain why reinforcement is more effective than punishment 2.Discuss the relationship between attitudes and behavior 3.Describe what managers can do to increase employee job satisfaction 4.Identify how organizations manage diversity effectively

4. How would you define diversity in an organization?

5. Diversity is:

6. How would you use diversity to boost the organization’s performance?

7. How would you define Attitude?

8. An Attitude is: A feeling, belief, or opinion of approval or disapproval towards something.

9. 3 dimensions of attitude assessment Affect (feelings) Cognition (thoughts) Behavior (intentions)

10. What are the Major Job Attitudes? Job Satisfaction Job Involvement Psychological Empowerment Organizational Commitment Employee Engagement Perceived Organizational Support

11. What is Job Satisfaction?

12. Job Satisfaction is: A positive feeling about a job resulting from an evaluation of its characteristics.

14. What can managers do to ensure employees are satisfied?

15. Employee Responses to Dissatisfaction Exit Behavior directed toward leaving the organizationBehavior directed toward leaving the organizationVoice Active and constructive attempts to improve conditionsActive and constructive attempts to improve conditions Neglect Allowing conditions to worsenAllowing conditions to worsenLoyalty Passively waiting for conditions to improvePassively waiting for conditions to improve See E X H I B I T 3–4 Active Passive ConstructiveDestructive Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

16. Outcomes of Job Satisfaction Job Performance Organizational Citizenship Behaviors Customer Satisfaction Absenteeism Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

17. Are you satisfied with your job? Why or why not? What could be done to improve your job satisfaction?

18. Recap of Today’s Seminar and Unit Job Attitude Job Satisfaction Items due this week are: Discussion (30 points) Assignment (50 points) Quiz (30 points)

19. Next Week: Unit 3 – Personality, Values, Perception and Decision Making

20. Any questions ?

21. Instructor Contact Information Professor Rhonda Shannon. MBA (Eastern Time Zone) Email: rshannon@kaplan.edu Phone: (317) 885-0469 Cell: (317) 690-9917 AIM: RhondaShannon1 Please don’t hesitate to email or call me if you have questions.

22. Reminders There are many resources that Kaplan offers beyond the class experience. You can attend school meetings, seminars and presentations as well as visiting the online library and the writing center. Take advantage of the extra help in areas where you need it. Also, don’t forget I will be posting my PowerPoint out on doc sharing and will also be emailing you it as well. You are always welcome to listen to the archives after the Seminar.

23. Thanks for attending seminar I look forward to seeing you next week. Everyone have a great night! Quote for the night: “Any fact facing us is not as important as our attitude toward it, for that determines our success or failure. - Norman Vincent Peale