1. Emergency Services accessible for people with disabilities – standards update Gunnar Hellström Omnitor Member of EENA Advisoury Board EWG5 Wien October 2008

2. Emergency Services today The problem: In many countries, people with communication oriented disabilities, have no guaranteed access to emergency services because it does not support their way to communicate With aging of the population this problem becomes more prevalent. In emergency situation anybody can find themselves disabled and unable to use voice fully to perform an emergency call. The current move to IP is an excellent once-in-a-lifetime opportunity to get rid of the problem, and make emergency services accessible for all. All mainstream providers need to bother about this need NOW.

3. Total Conversation is the solution: Total Conversation (TC) is a: - IP based telecommunications service - enabling voice, text and video communication at the same time and in real time.

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6. Demonstration of Total Conversation:

7. Brief trial with multimedia calls to emergency services for access by people with disabilities Performed in Sweden, October 2007 Conclusion: video, real-time text and voice = Total Conversation in emergency calls increase confidence and efficiency. Including relay services in three party multimedia calls increase confidence and efficiency.

8. Total conversation architecture Real-time text in other protocol platforms 3G Circuit switched video telephony IMS with Multimedia Telephony with SIP and RFC 4103 IP-network with SIP, voice, RFC 4103 for real-time text, and optional video Web-based text telephony, SIP-based text and video relay service Text telephony in PSTN A SIP-based 911/ 112 =Terminal using default IP-based protocol: SIP with voice, RFC 4103 for real-time text and optionally H.263/264 for video =Service using default IP-based protocol 911 / 112 in PSTN PSTN based text relay service Main architecture of Accessible IP- based text- and total conversation = Protocol conversion Text telephony in PSTN B Text trunking over IP may be done with TIA 1001, ITU-T.151, V.152 or RFC 4103

9. Video support in ES Video relay service translating sign language<>voice Signing user Example of a trial (1): multimedia calls to emergency services PSAP

10. Example of a trial (2): multimedia calls to emergency services Text (Relay) service in ES Text user, or Text + voice user PSAP working with voice seeing text text <>voice

11. Speech-to-speech service Speech-to-speech services support users with various speech- and cognitive disabilities 3-party call Essentials to bring into emergency calls with its users 3-party Speech-to-speech user Speech-to-speech service PSAP Example of a trial (3):

12. Trial conclusions Reliability and efficiency is created by including multimedia and relay services in emergency calls Direct participation between PSAP and user is of great value. This can be achieved with a three- party multimedia call. Rapid connection to PSAP is essential, relay service included from the beginning is essential. Convenient connection mechanisms are needed for this connection case, maintaining the ambition that all shall use the regional emergency number 112, 911 etc.

13. Next steps Trial deployment project in Europe – eInclusion - Involving four contries and their ES starting in fall 2008 Approval of emergency service standards in IETF Equal opportunities for all in personal communication and emergency service access

14. Gunnar Hellström gunnar.hellstrom@omnitor.se www.omnitor.se www.eena.org