1. NetTech Solutions Supporting Users and Troubleshooting Desktop Applications on Microsoft Windows XP Instructor Richard Fredrickson

2. NetTech Solutions Chapters 1.Introduction to Desktop Support 2.Resolving a Service Call 3.Troubleshooting the Operating System 4.Microsoft Outlook and Outlook Express 5.Supporting Microsoft Internet Explorer 6.Installing and Configuring Office Applications 7.Troubleshooting Office Applications 8.Common Connectivity Problems 9.Security and Security Permissions 10.Protecting the Computer 11.Troubleshooting Application Access on Multiuser, Multiple Boot, and Networked Computers 12.Resolving Issues with Locally Attached Devices

3. NetTech Solutions Introduction to Desktop Support Introduction to Supporting Users Overview of Corporate Environments. Overview of Noncorporate Environments

4. NetTech Solutions Resolving a Service Call Knowing What to Ask Determining a Solution. Informing and Teaching the End User

5. NetTech Solutions Troubleshooting the Operating System Resolving Taskbar and Start Menu Issues. Customizing Regional and Language Settings Customizing Folder Options Troubleshooting Issues with File Associations Using the Windows XP Troubleshooting Tools.

6. NetTech Solutions Microsoft Outlook and Outlook Express Configuring E-Mail Accounts Configuring Newsreader Settings Maintaining Outlook Troubleshooting Outlook Resolving Common User Requests in Outlook

7. NetTech Solutions Supporting Microsoft Internet Explorer Personalizing Internet Explorer Maintaining Internet Explorer Troubleshooting Internet Explorer

8. NetTech Solutions Installing and Configuring Office Applications Preparing for an Office Installation Installing Office 2003 Personalizing Office Features Configuring Proofing Tools

9. NetTech Solutions Troubleshooting Office Applications Supporting Word 2003 Supporting Excel 2003 Supporting PowerPoint 2003 Troubleshooting Outlook Express Troubleshooting Outlook 2003

10. NetTech Solutions Common Connectivity Problems Resolving Physical Connectivity Issues Resolving Network Configuration Issues Resolving Complex Networking Issues Resolving Name-Resolution Issues Troubleshooting Internet Connection Sharing

11. NetTech Solutions Security and Security Permissions Understanding Security Permissions Troubleshooting Group Membership Troubleshooting Local Security Settings Understanding Group Policy

12. NetTech Solutions Protecting the Computer Updating Windows and Microsoft Office Configuring Windows Firewall Troubleshooting Virus Attacks Using Microsoft Baseline Security Analyzer

13. NetTech Solutions Troubleshooting Application Access on Multiuser, Multiple Boot, and Networked Computers Working with Multiuser Computers Working with Multiple Boot Computers

14. NetTech Solutions Resolving Issues with Locally Attached Devices Understanding Connection Types Resolving Issues with Handheld Devices.