1. TOURISM DESTINATION MASTER PLAN October 19, 2015

2. Purpose To provide a framework that the City of Mississauga and hospitality and tourism stakeholders will support …. to see tourism grow in a manner that meets the needs of the residents, visitors, investors and the industry.

3. Objectives Position Mississauga as a destination of choice Act as an advocate, and champion an exceptional visitor experience Foster partnerships and relationships among hospitality and tourism partners in Mississauga Integrate and collaborate planning and implementation efforts with our strategic partner Demonstrate a return on investment to our hospitality and tourism stakeholders

4. Timelines Project MilestonesStartEnd 2016 Budget ApprovalFebruary 2016 Recruit for StaffMarch 2016April 2016 Procurement for External Consultant February 2016April 2016 Networking, Data Collection and Preparation for Master Plan Development May 2016August 2016 Master Plan Coordination and Management September 2016December 2016 Follow Up and Project Closure January 2017March 2017

5. Expected Outcomes Situational Analysis – identify opportunities for investment and gaps in the hospitality and tourism industry Marketing and Communications – a strategic plan supported by hospitality and tourism stakeholders Investment in Tourism - Mississauga hotels and hospitality and tourism stakeholders invest in tourism Identify opportunities to develop tourism destination

6. Project Organization Project Charter Internal Working Group Project Steering Committee

7. Questions or Comments?

8. Toronto 2015 Pan American / Parapan American Games A Lasting Legacy October, 2015 8

9. A lasting legacy for Mississauga The TORONTO 2015 Pan Am / Parapan Am Games are over A lot to celebrate! Staff helped host the largest international multi-sport event in Ontario's history. Proud to be part of lasting legacy

10. Hershey Centre - a multi-sport venue ready for more MIS - only venue to host competitions each day First time Mississauga hosted so many international-level competitions as part of a multi-sport event. Showcased centre’s versatile design to set up for a number of competitions simultaneously NOW: Mississauga is a destination to consider for future multi-sport events.

11. Para sports – making recreation inclusive for all Three year plan to incorporate para sport into community programs. –wheelchairs and other para sport equipment –para multi-sport and wheelchair tennis program City recreation staff trained on the benefits of para sport NOW: Mississauga is prepared to provide recreation programs and activities to persons of all abilities.

12. Local athletes – a place to nurture and grow amateur sports 17 local athletes competed –Four gold medals –Seven silver medals –Two bronze medals NOW: Demonstrated excellence in nurturing and developing amateur sports right here in Mississauga.

13. Tourism – welcoming the world to Mississauga 50,000 visitors, 1,800 national media and 950 athletes from 41 nations visiting tourism website had 50,000 unique visits NOW: Built on Mississauga’s –international status –legacy as preferred destination for sports tourism –promoted sightseer gems

14. Arts and culture – celebrating Mississauga’s unique culture with the world Infused the Pan Am spirit into local festivals and concerts across the city –Combative sports festival –two torch relays –art installations –Art displays –musical festivals and concerts More than 15,000 community members attended

15. Community spirit – sharing the essence of Pan Am More than 300 staff accredited 4,300 residents volunteered 650 Pan Am and Para Pan Am event tickets sent to local sport and community groups

16. Thank you! 16

17. 2016 Ontario Summer Games Update

18. Event Update 32 events over 4 days….. August 11 – 14, 2016 largest ever Ontario Summer Games program 4,000 athletes/officials 1000 volunteers $2 million operating budget

19. Our Games, Our Decisions Unlike Pan Am, City is responsible to house, feed and transport We recruit volunteers, train and schedule them Staff are placed as leads in key committees from Communications to EDO to Environment Tourism partners are encouraged to assist through sponsorship, gifts in kind, volunteerism

20. Accommodations Blocks of rooms for one, two and three night stays. 4,000 to 5,000 anticipated room nights required RFT for accommodations will be issued by mid November. Award by end of November All hotel properties that meet the minimum criteria will be considered including single/double/triple accommodations, banquet/meeting rooms, food services for breakfast and dinner, free parking for Games family

21. Games Family and Friends With 4,000 athletes comes at least 4,000 parents, family members and friends requiring additional room allocations Friday and Saturday evenings are free time Work with Tourism staff and partners for shopping, dining, activity incentives Welcome bag giveaways

22. Questions?

23. discover mississauga

24. discovermississauga.ca NEW website—launched in April 2015 Compilation of relevant information from internal and external resources One-stop shop to discover, plan and experience Mississauga 59% increase in page views compared to 2014 in just four months Leveraged TORONTO 2015 Games—enticed and enhanced visitor experience before, during and after Games Supported by a marketing campaign at local, regional and provincial levels including cross-marketing opportunities with tourism partners (e.g. Tourism Toronto and Ontario Tourism)

26. Banner ads Refer to handout 2016 addition of ‘theme’ banners –Will link to page promoting related events and promotions, relative businesses Fluid document –Revised and updated on an ongoing basis

27. Social media: Twitter and Instagram Photo contest Cycle tourism Third-party reservation system: Lodging search engine and booking, and experiential packaging module/attraction ticketing Expansion of third-party parterships’ packaging/promotion: Ontario by Bike Network, Credit Valley Conservation, Credit River Anglers Association, shopping centres –Events/packages –Widgets –Online tools –Links discovermississauga.ca 2016

28. B2B communications Create a tourism business partnership program, to incent participation in a visitors’ stay-and-play promotion. –Special offers/Events access on discovermississauga.ca –eNewsletter (seasonal, increasing to monthly) –Targeted direct mail postcard –Email communications: discover@mississauga.ca

29. B2B eNewsletter Distributed to 272 subscribers Mississauga Tourism News, events and opportunities Tourism News and links to articles/information Tourism Trends and links to articles/information

30. B2B targeted postcard Canada Post SnapAdMail campaign Unaddressed postcard distributed to 20,972 businesses in Mississauga October 2015

31. 2016 Mississauga Visitor Guide Theme: 2016 Ontario Summer Games/sports tourism Enhancements: Advertise/promote discovermississauga.ca Highlight/promote key city sports venues Promote as destination for meetings/conventions Square One Shopping Centre 2016 Cycle tourism Heritage properties Content input from BIAs City map with additional points of interest Map of 2016 Ontario Summer Games’ Venues For consideration: Paid advertising (2017) Discussion

32. Sport Tourism

33. Sport Tourism Event Plan