1. Guiding Light: Leading a Campus Through Transition Karen Miles UC Berkeley Dec. 8, 2006 Sakai Conference

2. 2/18 UC Berkeley’s Story Implemented Blackboard & WebCT Developed and deployed home-grown system, CourseWeb No campus-wide integration

3. 3/18 UC Berkeley’s Fall ’05 Preview Targeted & invited specific users –Faculty who use BB + CourseWeb –Faculty who use WebCT + CourseWeb –Faculty from depts. with high BB usage 48 instructors applied for the pilot 75 course sites, 4400 students

4. 4/18 See Change Happen

5. 5/18 How did that happen?

6. 6/18 Change Management Elements of Change Activities Communication Engaged in Process Appropriate Expectations Meaningful Support

7. 7/18 Communication Share the overall plan Discuss the benefits of choosing Sakai … as a campus … as an instructor … as a student

8. 8/18 The Value of Visibility

9. 9/18 Focus on Activities Campus goal = retire two existing systems Faculty goal = support learning activities

10. 10/18 Tools Comparison

11. 11/18 Activity Focus

12. 12/18 The Way of the Wizard 195 instructors completed the wizard by October 2006 153 bSpace recommendations 42 Blackboard recommendations 195 Instructors

13. 13/18 Engage Users Create a dialogue with the community Respond to user requests for change Highlight user impact Focus Groups Surveys Daily or Weekly Polls User-Driven Forums Consultations Orientations Review & Prioritize Enhancements Fall ’07 DIALOGUE RESPOND DEPLOY

14. 14/18 Set Appropriate Expectations Display update info for release cycles Use MOTD as a communication tool Encourage dialogue during training & support activities Sakai is ever-evolving

15. 15/18 Flexible & Meaningful Support Provide options to a mixed audience –Workshops –Online instructions –Support form –Consultations –Content migration service Change location of consultations Model activity-based learning in ETS- sponsored workshops

16. 16/18 Lessons Learned Constant communication is key Focus on activities, not tools Engage users in the change process Set appropriate expectations Provide flexible & meaningful support

17. 17/18 Moving Forward Revealing opportunities Expanding the support structure Incorporating new audiences

18. 18/18 Contact Info Karen Miles Manager, Training & Support karen@media.berkeley.edu karen@media.berkeley.edu Educational Technology Services, UC Berkeley http://ets.berkeley.edu http://ets.berkeley.edu bSpace Training & Support Materials http://ets.berkeley.edu/TrainingSupportCenter/HowToLibrary.htm http://ets.berkeley.edu/TrainingSupportCenter/HowToLibrary.htm