1. Chapter 12 Electronic Payment Systems

2. Electronic CommercePrentice Hall © 2006 2 Learning Objectives 1.Understand the shifts that are occurring with regards to non-cash and online payments. 2.Discuss the players and processes involved in using credit cards online. 3.Discuss the different categories and potential uses of smart cards. 4.Discuss various online alternatives to credit card payments and identify under what circumstances they are best used.

3. Electronic CommercePrentice Hall © 2006 3 Learning Objectives 5.Describe the processes and parties involved in e- checking. 6.Describe payment methods in B2B EC, including payments for global trade. 7.Discuss electronic bill and invoice presentment and payment. 8.Understand the sales tax implications of e-payments.

4. Electronic CommercePrentice Hall © 2006 4 The Payment Revolution Crucial Factors –Independence –Interoperability and portability –Security –Anonymity –Divisibility –Ease of use –Transaction fees –Regulations

5. Electronic CommercePrentice Hall © 2006 5 Using Payments Cards Online payment card Electronic card that contains information that can be used for payment purposes Three forms of payment cards: –Credit cards –Charge cards –Debit cards

6. Electronic CommercePrentice Hall © 2006 6 Using Payments Cards Online Processing Credit Cards Online authorization Determines whether a buyer’s card is active and whether the customer has sufficient funds settlement Transferring money from the buyer’s to the merchant’s account

7. Electronic CommercePrentice Hall © 2006 7 Using Payments Cards Online Processing Credit Cards Online payment service provider (PSP) A third-party service connecting a merchant’s EC systems to the appropriate acquirers. PSPs must be registered with the various card associations they support

8. Electronic CommercePrentice Hall © 2006 8 Using Payments Cards Online –Key participants in processing credit card payments online include the following: Acquiring bank Credit card association Customer Issuing bank Merchant Payment processing service Processor

9. Electronic CommercePrentice Hall © 2006 9 Using Payments Cards Online Fraudulent Credit Card Transactions Address Verification System (AVS) Detects fraud by comparing the address entered on a Web page with the address information on file with cardholder’s issuing bank

10. Electronic CommercePrentice Hall © 2006 10 Using Payments Cards Online card verification number (CVN) Detects fraud by comparing the verification number printed on the signature strip on the back of the card with the information on file with the cardholder’s issuing bank

11. Electronic CommercePrentice Hall © 2006 11 Using Payments Cards Online Fraudulent Credit Card Transactions –Additional tools used to combat fraud include: Manual review Fraud screens and decision models Negative files Card association payer authentication services

12. Electronic CommercePrentice Hall © 2006 12 Using Payments Cards Online virtual credit card An e-payment system in which a credit card issuer gives a special transaction number that can be used online in place of regular credit card numbers

13. Electronic CommercePrentice Hall © 2006 13 Smart Cards smart card An electronic card containing an embedded microchip that enables predefined operations or the addition, deletion, or manipulation of information on the card

14. Electronic CommercePrentice Hall © 2006 14 Exhibit 12.2 Smart Card

15. Electronic CommercePrentice Hall © 2006 15 Smart Cards Types of Smart Cards contact card A smart card containing a small gold plate on the face that when inserted in a smart card reader makes contact and passes data to and from the embedded microchip

16. Electronic CommercePrentice Hall © 2006 16 Smart Cards Types of Smart Cards contactless (proximity) card A smart card with an embedded antenna, by means of which data and applications are passed to and from a card reader unit or other device without contact between the card and the card reader

17. Electronic CommercePrentice Hall © 2006 17 Smart Cards smart card reader Activates and reads the contents of the chip on a smart card, usually passing the information on to a host system smart card operating system Special system that handles file management, security, input/output (I/O), and command execution and provides an application programming interface (API) for a smart card

18. Electronic CommercePrentice Hall © 2006 18 Smart Cards Applications of Smart Cards –Retail Purchases e-purse Smart card application that loads money from a card holder’s bank account onto the smart card’s chip Common Electronic Purse Specification (CEPS) Standards governing the operation and interoperability of e-purse offerings –Transit Fares –E-Identification

19. Electronic CommercePrentice Hall © 2006 19 Smart Cards Applications of Smart Cards –Transit Fares To eliminate the inconvenience of multiple types of tickets used in public transportation, most major transit operators in the United States are implementing smart card fare- ticketing systems –E-Identification Because they have the capability to store personal information, including pictures, biometric identifiers, digital signatures, and private security keys, smart cards are being used in a variety of identification, access control, and authentication applications

20. Electronic CommercePrentice Hall © 2006 20 Smart Cards Applications of Smart Cards in Health Care –Storing vital medical information in case of emergencies –Preventing patients from obtaining multiple prescriptions from different physicians –Verifying a patient’s identity and insurance coverage –Speeding up the hospital or emergency room admissions process

21. Electronic CommercePrentice Hall © 2006 21 Smart Cards Applications of Smart Cards in Health Care –Storing vital medical information in case of emergencies –Providing medical practitioners with secure access to a patient’s complete medical history –Speeding up the payment and claims process –Enabling patients to access their medical records over the Internet

22. Electronic CommercePrentice Hall © 2006 22 Smart Cards Securing Smart Cards –Smart cards store or provide access to either valuable assets or to sensitive information –Because of this, they must be secured against theft, fraud, or misuse –The possibility of hacking into a smart card is classified as a “class 3” attack, which means that the cost of compromising the card far exceeds the benefits

23. Electronic CommercePrentice Hall © 2006 23 Stored-Value Cards stored-value card A card that has monetary value loaded onto it and that is usually rechargeable

24. Electronic CommercePrentice Hall © 2006 24 E-Micropayments e-micropayments Small online payments, typically under US $10 Companies with e-micropayment products: –BitPass (bitpass.com) –Paystone (paystone.com) –PayLoadz (payloadz.com) –Peppercoin (peppercoin.com)

25. Electronic CommercePrentice Hall © 2006 25 E-Checking e-check A legally valid electronic version or representation of a paper check Automated Clearing House (ACH) Network A nationwide batch-oriented electronic funds transfer system that provides for the interbank clearing of electronic payments for participating financial institutions

26. Electronic CommercePrentice Hall © 2006 26 E-Checking Benefits of e-check processing: –It reduces the merchant’s administrative costs by providing faster and less paper-intensive collection of funds –It improves the efficiency of the deposit process for merchants and financial institutions

27. Electronic CommercePrentice Hall © 2006 27 E-Checking Benefits of e-check processing: –It speeds the checkout process for consumers –It provides consumers with more information about their purchases on their account statements –It reduces the float period and the number of checks that bounce because of insufficient funds (NSFs)

28. Electronic CommercePrentice Hall © 2006 28 Exhibit 12.3 Processing E-Checks with Authorize.Net

29. Electronic CommercePrentice Hall © 2006 29 Electronic Bill Presentment and Payment electronic bill presentment and payment (EBPP) Presenting and enabling payment of a bill online. Usually refers to a B2C transaction

30. Electronic CommercePrentice Hall © 2006 30 Exhibit 12.4 E-Bill Presentment

31. Electronic CommercePrentice Hall © 2006 31 Electronic Bill Presentment and Payment Types of E-Billing –Online banking –Biller direct –Bill consolidator

32. Electronic CommercePrentice Hall © 2006 32 Electronic Bill Presentment and Payment Advantages of E-Billing –Reduction in expenses related to billing and processing payments –Electronic advertising inserts can be customized to the individual customer –Reduces customer’s expenses

33. Electronic CommercePrentice Hall © 2006 33 Exhibit 12.5 E-Billing Process for Single Biller

34. Electronic CommercePrentice Hall © 2006 34 Exhibit 12.6 E-Billing Processes for Bill Consolidator

35. Electronic CommercePrentice Hall © 2006 35 B2B Electronic Payments Current B2B Payment Practices –Financial supply chains of most companies are characterized by inefficiencies created by a number of factors, including: The time required to create, transfer, and process paper documentation The cost and errors associated with manual creation and reconciliation of documentation The lack of transparency in inventory and cash positions when goods are in the supply chain Disputes arising from inaccurate or missing data Fragmented point solutions that do not address the complete end-to-end processes of the trade cycle

36. Electronic CommercePrentice Hall © 2006 36 B2B Electronic Payments Enterprise Invoice Presentment and Payment enterprise invoice presentment and payment (EIPP) Presenting and paying B2B invoices online –EIPP Models Seller Direct Buyer Direct Consolidator

37. Electronic CommercePrentice Hall © 2006 37 B2B Electronic Payments –EIPP Options ACH Network purchasing cards (p-cards) Special-purpose payment cards issued to a company’s employees to be used solely for purchasing nonstrategic materials and services up to a preset dollar limit

38. Electronic CommercePrentice Hall © 2006 38 B2B Electronic Payments Fedwire or Wire Transfer letter of credit (LC) A written agreement by a bank to pay the seller, on account of the buyer, a sum of money upon presentation of certain documents

39. Electronic CommercePrentice Hall © 2006 39 Exhibit 12.7 Clareon Online Transaction Service

40. Electronic CommercePrentice Hall © 2006 40 The Sales Tax Issue Because of the complexities, many online businesses (B2C and B2B) rely on specialized third-party software and services to calculate the taxes associated with a sale

41. Electronic CommercePrentice Hall © 2006 41 Managerial Issues 1.What B2C payment methods should we use? 2.What B2B payment methods should we use? 3.Should we use an in-house payment mechanism or outsource it? 4.How secure are e-payments?

42. Electronic CommercePrentice Hall © 2006 42 Summary 1.Payment revolution. 2.Using payment cards online. 3.Smart cards. 4.Stored-value cards. 5.E-micropayments. 6.E-checking. 7.Electronic bill presentment and payment. 8.B2B electronic payments. 9.Tax issues.