1. The National CMS Partnership for Patients Campaign: The National PFE Network

2. What is the Partnership for Patients (PfP)? Created by the Affordable Care Act, the Partnership for Patients (PfP) is a nationwide public-private partnership to improve the quality, safety and affordability of health care for all Americans PfP brings together leaders of major hospitals, employers, physicians, nurses, and patient advocates along with state and federal governments PfP now consists of more than 6,500 partners, including: over 3,167 hospitals; 2,345 physician nursing and pharmacy organizations; 892 consumers and consumer groups, and 256 employers and unions

3. Partnership for Patients: Better Care, Lower Costs Nationwide public-private partnership to tackle all forms of harm to patients. Our goals: 40% Reduction in Preventable Hospital Acquired Conditions over three years 1.8 Million Fewer Injuries 60,000 Lives Saves 20% Reduction in 30-Day Readmissions in Three Years 1.6 Million Patients Recover Without Readmission Bonus: Potential to Save $35 Billion in Three Years

4. Partnership for Patient Areas of Focus Adverse drug events (ADE) Catheter-associated urinary tract infections (CAUTI) Central line-associated blood stream infections (CLABSI) Injuries from falls and immobility Obstetrical adverse events Pressure ulcers Surgical site infections Venous thromboembolism (VTE) Ventilator-associated pneumonia (VAP) Preventable readmissions

5. Hospital Engagement Networks Coverage American Hospital Association Ascension Health Carolinas HealthCare System Catholic Healthcare West Dallas-Fort Worth Hospital Council Foundation Georgia Hospital Association Healthcare Association of New York State Hospital & Health System Association of Pennsylvania Intermountain Healthcare Iowa Healthcare Collaborative Joint Commission Resources, Inc. Lifepoint Hospitals, Inc. Michigan Health & Hospital Association Minnesota Hospital Association National Public Health and Hospital Institute New Jersey Hospital Association Nevada Hospital Association North Carolina Hospital Association Ohio Children’s Hospital Solutions for Patient Safety Ohio Hospital Association Premier Tennessee Hospital Association Texas Center for Quality & Patient Safety UHC VHA Washington State Hospital Association

6. PATIENT PERSPECTIVE Ensure the patient perspective and voice is part of every PfP effort, and patient and family engagement (PFE) is integral to reaching the PfP aims Identify emerging best practices, tools, resources and innovations in PFE and developing effective mechanisms to disseminate and create action Encourage rapid adoption of best practices and innovations in PFE PFE Areas of Focus

7. PFE Network Goals Establish a core group of patient advocates to ensure the patient perspective and voice is part of every PfP activity Create a growing network of advocates who can partner with HENs, especially at the community level, to advance PfP goals Collaborate with other partners to support broader patient education, outreach and action to advance PfP goals

8. PFE Network Voices On the WebIn the CommunitySocial Media Thrombosis education outreach at UNC Chapel Hill Safe Injection Practices Coalition Consumer representative on the Michigan Health and Hospital Association Patient Safety Organization Facebook: NH Patient VoicesNH Patient Voices Health Affairs Health Affairs / Washington Post op- edWashington Post op- ed WaPo online chat Guest speaker, Maternity Care Patient Safety Panel, Consumers Union Safe Patient Project Annual Summit Twitter: @NotesOnNursing, @Regina Holliday @pmastors Family Advisory Committee at Rainbow Babies and Children’s Hospital The Health Care Blog - Amy BermanAmy Berman - Regina HollidayRegina Holliday Public member, Minnesota Dept. of Human Services, Medication Therapy Management Care Advisory Committee Health AGEnda Manage Family Advisory Council, Youth Advisory Council and Parent Advisors at Primary Children’s Medical Center YouTube: The Patient Pod SpeakerLinkStorytelling trainer at IHI National Forum HAI reporting advisory committee for the Rhode Island Dept of Health

9. What We’re Learning There are a wide range of ideas about emerging best practices and innovations, and the ideas cluster into a model with three general categories: –Point of Care –Policy & Protocol –Governance Most groups are doing patient outreach and report using a wide variety of tools to communicate about patient safety –Hospitals report that their patient and family engagement efforts have helped them achieve measurable positive trends in reducing medical errors and hospital readmissions

10. Across groups, there are a wide range of ideas about best practices that fit into an emerging model Point of Care (Communications) Policy & Protocol Governance Partner with patients Teach and educate patients Involve patients Provide patients with access to information Build safety culture Establish protocols Build in tools Patient voice Patients serve on Board

11. What is… Patient and Family Centered Care? Patient and Family Engagement? Patient and Family Activation?