1. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions course syllabus blended model faculty version next Cover evening classes MGT 333 Operations Management Benedictine Hallmarks 2011-2012 STABILITY  STEWARDSHIP

2. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions Benedictine University Margaret and Harold Moser Center 1832 Centre Point Circle Naperville, IL 60563 Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience Discipline  Humility  Stewardship  Hospitality  Community Phone: (630) 829-6289 Fax: (630) 829-1375 moser college mission and vision Addresses the educational needs of adult students by developing and providing engaging, relevant and accelerated programs. Enhances scholarship, leadership skills, social responsibility, and promotes life-long learning. Provides high-quality, easily accessible educational opportunities for adult learners. Enables adults to earn specific undergraduate and graduate degrees while maintaining their personal and professional commitments. Develops new degree and non-degree programs that address the expressed needs of the professional community. course syllabus blended model Moser College Mission Statement: Moser College embodies the values of respect, excellence, collaboration, and professionalism. We are committed to delivering innovative and dynamic programs designed for adult students who are dedicated to enhancing their professional, local, and global communities. Moser College Vision Statement: To be one of the premier university colleges in the nation. MGT 333 Financial Accounting Faculty version about this document about Moser College about blended learning hallmarks of a Benedictine education student expectations attendance policy submission of work netiquette _________________________ IDEA objectives & IDEA description course overview required textbooks grading scale learning outcomes course schedule financial aid library resources Academic Honesty Policy APA formatting and style APA resources for students Student Success Center (SSC) services for students with disabilities _________________________ Benedictine Current Students Moser Center Student Information Student Login to D2L Student E-Mail Login Academic Calendars BenUConnect  MyBenU contents links 2 Content Links external links

3. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community About Blended Learning Blended learning is the integration of different learning environments: mainly the online format with the face-to-face format, but may also include mobile learning. Blended learning, also referred to as hybrid learning, relies on both the advantages of digital/technology innovation and the methods of face-to- face instruction. At Moser College, we use blended learning by combining asynchronous online classroom sessions with a face-to-face classroom environment. We alternate between the online session and the face-to-face session in 5-week courses, with the A session being face-to-face and the B session being online. 3 About Your Program at Benedictine University – Moser College About This Document This is a hypermedia document – it has been built to mimic navigation on the web. This document can also be viewed as a presentation or it can be printed like a traditional document. We use this sort of document because it allows for navigation links (hyperlinks) to text, graphics, audio/video, and the web. This type of document also allows you to navigate in a nontraditional, nonlinear way – by following the page links you are not bound to read or flip through the document in any sort of order. This is yet another example of Moser College’s commitment to advancements in technology and blended learning. About Moser College The Moser College of Adult & Professional Studies delivers its curricular programs in a specifically designed structure deliberately oriented for working, adult learners. The Moser College is committed to providing a learning environment which extends beyond the classroom and is designed specifically to meet the needs of its students and their employers by bringing a quality educational experience without requiring the student to relocate or travel extensively beyond their home area. Benedictine University's Moser College of Adult & Professional Studies is fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools*. hallmarks of a Benedictine Education: About MGT 333 Operations Management * web pathBenedictine UnivAcademic ProgramsMoser College

4. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 4 The Ten Hallmarks of a Benedictine Education A Benedictine Education Based on the Rules of Saint Benedict, a Benedictine Education is based on the Benedictine Wisdom Tradition that sets as its goals the transformation of the Human mind AND Heart and has at its foundation “The Ten Hallmarks of a Benedictine Education”.Rules of Saint Benedict“The Ten Hallmarks of a Benedictine Education The Ten Hallmarks Each academic year Moser College will be celebrating two of the Hallmarks. This academic year 2011-2012, the Hallmarks Stability and Stewardship have been chosen. The ten hallmarks are: 1.Love of Christ and Neighbor 2.Prayer: a Life marked by liturgy, lection and Mindfulness 3.Stability: commitment to the daily life of this place, its heritage and tradition 4.Conversatio: the way of formation and transformation 5.Obedience: a commitment to listening and consequent action 6.Discipline: a way toward learning and freedom 7.Humility: knowledge of self in relation to God, others and creation 8.Stewardship: responsible use of creation, culture and the arts 9.Hospitality: openness to others 10. Community: call to serve the common good Portrait (1926) by Herman Nieg (1849–1928); Heiligenkreuz Abbey, Austria Hallmarks MGT 333 Operations Management

5. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 5 Student Expectations Expectations of Students In order to get the maximum use of the time available, it is expected that you will: Read the material to be covered in the class and complete required assignments prior to attending the class/session; Arrive/login to class/session prepared to participate actively; Be prepared to actively participate in the collaborative activities of each class/session; and Always feel free to seek additional help from the instructor when the need arises. Attendance Policy Students may not miss more than 25% of the live classroom sessions. Doing so will result in an F for the course. Expectations financial aid information Submission of Work All assignments are to be submitted into Desire 2 Learn (D2L) unless otherwise noted by instructor. Assignments must be submitted by due date. Any assigned work submitted late for any unexcused reason will receive a lowered grade. Please refer to your instructor’s late work policy located in D2L. In the event that you miss an examination for due cause, arrangements must be made with the instructor for a make-up examination. Important criteria concerning the submission of work: Make-up examinations may differ from the original class examination. Per University policy, assignments cannot be accepted by an instructor after the last day of the course. Only discussions threads posted by 11:59 pm CST on the due date will count for grading purposes. information concerning netiquette: MGT 333 Operations Management

6. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 6 About Netiquette What is Netiquette? "Netiquette" stands for "Internet Etiquette", and refers to the set of practices which help to make the online experiences pleasant for all involved. As you might expect, netiquette, like other forms of etiquette, is about courtesy, manners, codes of behavior, protocols and respect. Netiquette primarily focuses on how we interact with one another online, by being aware of: our use of language, others’ cultural background, conventional norms, and other behaviors. Below you will find guidelines concerning the basics of online interaction. If it isn’t something you would say or do in the face-to-face classroom, it is probably inappropriate in the online class as well. Netiquette Netiquette Basics 1.Follow the Golden Rule (“One should treat others as one would like others to treat oneself”) 2.Be ethical, fair, tolerant and mindful of others – avoid stereotyping, judgment and prejudice 3.Know the boundaries of particular cyberspaces – what is acceptable in a text or chatroom with friends may not be appropriate in a classroom or in an online conversation with an instructor 4.Respect the time of others by: 1) using descriptive subject lines, 2) resizing images for the web, 3) providing links instead of copying and pasting content, 5) using white space by inserting blank lines between paragraphs and headers and 6) limiting your use of attachments 5.Copy the minimum number of people – it is tempting to send “email” or “message blasts” because it is easier for the poster, but it is not easier for the reader For more information please review Netiquette by Virginia Shea Inappropriate Online Usage 1.Avoid “flaming” – flaming is sending offensive, insulting or criticizing messages. This happens more often online then in face-to-face interaction, because there is an illusion of anonymity. 2.Flaming is neither productive nor appropriate for the learning environment 3.Always avoid flaming when it comes to content and opinions, but also avoid it when it comes to grammar, punctuation and spelling corrections 4.Avoid using CAPS if possible and never type messages in ALL CAPS – this is considered yelling and is often seen as a form of aggression 5.Use emoticons ( :), :(, :-) ) sparingly and avoid the use of JK, BRB, LOL and other text language Confidentiality and Privacy 1.Email, messaging and posting are forms of written record and are just as permanent as a letter or document 2.Do not publicize your own or others’ personal information (such as email, phone numbers, last names etc.) 3.Respect copyright and cite any and all sources 4.Do not expect that your communications are private, instead assume all communications are public MGT 333 Operations Management

7. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community IDEA Objectives Acquiring skills in working with others as a member of a team. Developing creative capacities (writing, inventing, designing, performing in art, music, drama, etc.) Gaining a broader understanding and appreciation of intellectual/ cultural activity (music, science, literature, etc.) Developing skill in expressing oneself orally or in writing. Learning how to find and use resources for answering questions or solving problems. Developing a clearer understanding of, and commitment to, personal values. Learning to analyze and critically evaluate ideas, arguments, and points of view. Acquiring an interest in learning more by asking questions and seeking answers. 7 Individual Development and Educational Assessment IDEA Description The IDEA student survey focuses on the instructor’s learning objectives for the course and on the progress each student made toward achieving those objectives. By answering thoughtfully and honestly, your ratings and comments will be much more helpful – to the instructor, the department chair, and the dean of the college. As students, you should also know that student ratings and comments have been used to help evaluate courses and to improve the educational experience at Benedictine University. The appropriate standard of conduct with respect to student surveys is thoughtful comments and constructive criticism – respectfully communicated. A Focus on Learning “The IDEA Student Ratings system looks at instruction in terms of its endgame. Rather than emphasizing teaching style or personality, the IDEA system focuses on student learning and the methods used to facilitate it.” – from the IDEA website: www.theideacenter.org/node/5www.theideacenter.org/node/5 IDEA MGT 333 Operations Management

8. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community Course Description A study of theory, principles and computational procedures as applied to such areas as strategic planning, forecasting, capacity planning, productivity and quality control. 8 Faculty Evening Course Overview Course Materials Required Textbook and Materials Schroeder, R.G., Goldstein, S.M. & Rungtusanatham, M.J. (2013). Operations Management, Contemporary Concepts and Cases. (6TH ed.): NY: McGraw-Hill Irwin ISBN: 978-0-07-352524-2 The Course Grading Scale Technological Computer Requirements Students in the Blended program will need: High-speed Internet access; a sound card and speakers; Windows XP (minimum)/Windows 7 (recommended) or Mac OS X 10.5 or higher; and Firefox 3.6 or higher. It is also highly recommended that students have access to a microphone or webcam for optional audio/videoconferencing. A=4.0090 - 100%EXCELLENT B = 3.0080 – 89%GOOD C = 2.0070 – 79%SATISFACTORY D = 1.0060 – 69%PASS F = 0.00BELOW 60%FAIL I = INCINCOMPLETE Course Overview Discussion Forum Guidelines To receive a minimum passing grade, students must make a post to each discussion question for that week by day 4 of each week and respond to at least two other postings by the end of the week. Individual Posts are worth up to 5 points and the total Response Posts are worth up to 5 points total. Each discussion will total up to 10 points. Operations Management | MGT 333

9. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 9 Faculty Evening Course Outcomes Based in Bloom’s Taxonomy Learning Outcomes about Bloom’s Taxonomy Operations Management | MGT 333 WkBloom’s Level Learning ObjectiveBenedictine Hallmark and/or IDEA Objective AssignmentPts 1A AnalyzingAnalyze the basic purposes of operations management IDEA: 1 Gaining factual KnowledgeCase study - “Operations Strategy at Galanz” 10 pts EvaluatingAssess operational management principles IDEA: 2 Learning fundamental principles Operations Management evaluation Worksheet 10 pts EvaluatingEvaluate key operational management concepts PBL Step 1 – Product evaluation 20 pts 1B EvaluatingDetermine the criteria for making decisions as an operations manager IDEA: 5 Acquiring skills in working with others Discussion Post 1 and two Response Posts on D2L 10 pts 2A EvaluatingEvaluate how operations systems can fail or be successful Hallmark: Discipline IDEA: 3 Learning to apply course material Product or Service Presentations – Operations Show and tell 20 pts RememberingDefine concepts pertaining to competitive advantage through operations. IDEA: 2 Learning fundamental principles Competitors analysis Paper10 pts EvaluatingAssess strategies pertaining to operations and supply chain management Hallmark: Discipline IDEA: 3 Learning to apply course material PBL Step 2 – Production and supply evaluation 20 pts 2B AnalyzingAnalyze strategies and processes for new product development Discussion Post 2 and two Response Posts on D2L 10 pts 3A AnalyzingAnalyze process for product creation based on proposed product and organizational context IDEA: 8 Developing skill in expressing oneself Assessment 1 – Process analysis 30 pts EvaluatingEvaluate product design through various decision making processes IDEA: 3 Learning to apply course material Case Study – U.S. Stroller10 pts AnalyzingExamine various service delivery systems IDEA: 3 Learning to apply course material PBL Step 3 – Service Excellence20 pts 3B UnderstandingSummarize the various aspects of process flow Discussion Post 3 and two Response Posts on D2L 10 pts

10. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 10 Faculty Evening Course Outcomes Based in Bloom’s Taxonomy Learning Outcomes Operations Management | MGT 333 WkBloom’s Level Learning ObjectiveBenedictine Hallmark and/or IDEA Objective AssignmentPts 4A EvaluatingEstimate the impacts of process flow in theory and in practice IDEA: 9 Learning how to find and use resources Process flowcharting (pg. 131 – problems 1,3, 7, 8, & 9) 20 pts EvaluatingJustify the uses of lean practices in operations management IDEA: 11 Learning how to analyze and critically evaluate PBL – Step 4 – Lean Thinking20 pts 4B EvaluatingAppraise processes and practices for managing quality Discussion Post 4 and two Response Posts on D2L 10 pts 5A AnalyzingExamine various approaches to forecasting as the practice pertains to operations management IDEA: 11 Learning how to analyze and critically evaluate PBL – Step 5 – Forecasting 20 pts UnderstandingOutline the various aspects of Capacity planning IDEA: 8 Developing skill in expressing oneself Capacity Planning Assessment30 pts 5B EvaluatingEvaluate various approaches scheduling and project planning as they pertain to operations management Discussion Post 5 and two Response Posts on D2L 10 pts Total Points for the Course Discussion Questions10 pts ea x 5= 50 pts25% of the total points Written Assignments10 pts ea x 4= 40 pts20% of the total points Team Assignments5 pts ea x 5= 20 pts10% of the total points Assessments20 pts ea x 2= 40 pts20% of the total points PBL project/presentation50 pts x 1= 50 pts25% of the total points Total Points for the Course= 200 pts

11. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 11 Faculty Evening Course Schedule SessionLoc.Class TitleAssignments 01 AF2FIntroduction to Operations Management no pre-assignment for session 1A Case Study – Operations Strategy at Galanz (pg. 434 in Operations Management) Operations Management evaluation worksheet PBL step 1 – Product Evaluation 01 BonlineOperations Management in context Chapters 1 & 2 – in Operations Management Discussion Question 1 02 AF2FDecision Making McDonalds Restaurant Game Product or Service Presentation Competitors analysis paper PBL step 2 – Production and supply evaluation 02 BonlineOperations Management Strategy Chapters 3 & 4 – in Operations Management Discussion Question 2 03 AF2FProduct Development Assessment 1 – Process analysis Case Study – U.S. Stroller (pg. 453 in Operations Management. PBL step 3 – Service Excellence 03 BonlineProcess Flow Chapters 5, 6 & 7 – in Operations Management Discussion Post 3 and two Response Posts on D2L 04 AF2FLean Practices Process flowcharting (pg. 131 – problems 1,3, 7, 8, & 9) PBL – Step 4 – Lean Thinking 04 BonlineManaging Quality Chapters 11 & 12 – Operations Management Discussion Post 4 and two Response Posts on D2L 05 AF2FForecasting PBL – Step 5 – Forecasting Capacity Planning Assessment 05 BonlineCapacity and Scheduling Discussion Post 5 and two Response Posts on D2L Course Schedule Operations Management | MGT 333