1. Welcome to LA HAP!

2. What is LA HAP? Louisiana Health Access Program L-DAP: Medicine HIP: Insurance premiums and cost-shares A part of the Ryan White program

3. How do I apply? LA HAP application: www.lahap.orgwww.lahap.org Do application every 6 months – No health insurance? LA HAP pays for medicine – Have health insurance? LA HAP pays for medicine AND premiums, doctor visits

4. LA HAP works with your health insurance. LA HAP is NOT health insurance. Do you want health insurance?

5. 1) Shop for, sign up for health insurance 2) Do LA HAP application 5) Ramsell sends you a “LA HAP card” 3) Insurance company sends you a “Schedule of Benefits” and an insurance card 4) Send your insurance plan information to LA HAP

6. Open and save EVERYTHING! Open and read now = Less problems, less bills later

7. LA HAP Copy of LA HAP application Copy of HIP approval letter (ask your case manager) Copy of LA HAP card (for getting medicine)

8. Insurance Schedule of Benefits (SOB) All Explanations of Benefits (EOBs) Copy of insurance card

9. Doctor Medical information Prescription information Every bill you get

10. Bring: insurance card Bring: Insurance card, LA HAP card

11. Before you go to the doctor (1) Will I have to pay? LA HAP CAN pay for… Most medicines Doctor visits Lab work Tests LA HAP CAN pay for… Most medicines Doctor visits Lab work Tests LA HAP CANNOT pay for… Erectile dysfunction drugs, nutrition supplements, over- the-counter drugs, cosmetic drugs In-patient hospital stays Discount health/pharmacy plans PRODUCTS OR SERVICES YOUR INSURANCE COMPANY DOESN’T COVER LA HAP CANNOT pay for… Erectile dysfunction drugs, nutrition supplements, over- the-counter drugs, cosmetic drugs In-patient hospital stays Discount health/pharmacy plans PRODUCTS OR SERVICES YOUR INSURANCE COMPANY DOESN’T COVER

12. Before you go to the doctor (2) Does my insurance cover it too? – Look in your SOB, or – Call your insurance company. Make sure BOTH LA HAP and the insurance company cover it.

13. Before you go to the doctor (3) Call them to explain what HIP is. They can call HIP at 225-927-1269 or LA HAP at 504-568-7474 if they have questions. The doctor should bill HIP for any “cost- shares”: co-pays, coinsurance, deductibles.

14. At the doctor’s office A deductible is the money you (or HIP) have to pay before your insurance company will start helping with costs. – Your SOB will tell you what your deductible is. – Example: you have a deductible of $2000. That means that each year, you (or HIP) have to pay $2000 of your own money at the doctor’s office before your insurance company starts paying.

15. At the doctor’s office (2) A co-pay is the money you (or HIP) pay the doctor/pharmacy the day of your visit. For example, a doctor might ask you to pay $20 for a visit, and then they will send a bill to the insurance company for the rest.

16. At the doctor’s office (3) Co-insurance is a part of the total bill you (or HIP) pay to the doctor/pharmacy the day of your visit. For example, a pharmacist might ask you to pay 20% of the cost of a drug, and then they will send a bill to the insurance company for the rest.

17. At the doctor’s office (4) Ask questions. Bring a friend or family member if you like. Ask when you should come back. Did you like your doctor? If not, you can choose a different one.

18. After your visit 1) Doctor sends bill to insurance company 3) Insurance company sends you an EOB (“Explanation of Benefits”) 2) Insurance company pays bill 4) If your insurance company didn’t pay the whole bill, your doctor might send you a bill too. 5) Send this bill to HIP. HIP P.O. Box 66913 Baton Rouge, LA 70896

19. Remember! If you have questions, ask! – About using your insurance: the insurance company – About your LAHAP application: LAHAP at 504-568- 7474 – About a bill: your doctor, or HIP at 225-927-1269. Be patient! – Sometimes things can be slow. – You can call if you think something’s wrong. Open your mail and save everything! Always politely! People will try harder to help you!

20. Thank you! Alicia Cooke 504-568-7474 alicia.cooke@la.gov Questions? Call me!