1.  Google Apps for Business Lucas Angell Thy Chau Laura Graham Beza Negash "Build" your business with Google Apps video

2. Dangers of using Google Apps  Difficulty of managing multiple apps  Development of malware by hackers and other security issues  Abuse of customer trust and sharing of personal information by Google  Quick publication of apps can lead to bugs

3. Tips for Using Google Apps  Google Docs:  Custom forms to create forms online  InSync works with Apps Marketplace to allow all users to sync documents  Gmail features:  Undo send – up to 30 seconds  Canned Responses – creation of multiple response to lists  Gmail apps and add-ons:  Zoho CRM track communication with clients within Gmail  Rapportive links sender profiles with sender Gmail address  Boomerang allows sender to write down their through in Gmail for later use

4. Potential Rewards - General  Streamlined and cost effective  Boost speed and performance  Increase mobility  Enhance communication  Reduce IT infrastructure  Enhance security  Customer Support  24/7 web and phone support to all business customers regardless of size  Online help center  Support requests handled by trained Google Apps experts

5. Potential Rewards – Specific Apps  Google Drive  “Activity stream” allows user to track changes  Able to store all Drive, Gmail, Google+, and Photo files in one location  Storage is easily expanded  Google Hangouts  Connected to other Google Apps  Saved across all devices  Able to manage text, one-on-one conversations, or conferences from a single app  Gmail  Cloud based for easy accessibility  Simple set-up process  Reduced in-house costs for users  No need for email servers, complex coding and routing, or backing up  Google Calendar  Fully integrated with Gmail and other Google apps  Compatible with Microsoft Outlook  Able to upload calendars from outside organizations