1. Public engagement to support the leading care regional ward manager project To ensure that the voice of patients and their families were reflected in the final outcomes of the project Mrs Maeve Hully, Chief Executive, Patient and Client Council

2. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 Engagement focus groups street consultation in each of 5 trust areas ward visits to 7 hospitals total 230 people

3. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 Questions 1.What has been your experience of ward sisters/people in charge of wards? 2. What sort of things do you think a nurse in charge of a ward should be doing? 3. What do you think a nurse in charge of a ward should be called? 4. How should you recognise the nurse in charge of the ward?

4. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 What has been your experience of ward sisters/people in charge of wards? Experiences were mostly good Best ward managers are visible and available Brief but regular checking in with patients Negative experiences effect every aspects of the patient experience

5. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 What sort of things do you think a nurse in charge of a ward should be doing? E nsuring patients are adequately cared for Cleanliness and nutrition Managing staff Managing ward environment

6. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 What do you think a nurse in charge of a ward should be called? Ward Sister99 Ward Manager50 Charge Nurse17 Matron15 Not Important13

7. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 How should you recognise the nurse in charge of the ward? Uniform Only134 Uniform and Badge 42 Don’t know 13 Badge Only 12

8. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 Conclusions called Ward Sister wear a distinctive, immediately recognisable uniform in overall charge of everything that happens on the ward, including cleanliness and patient nutrition visible to patients, speaking to them regularly a role model for junior staff a person of recognised authority caring and compassionate with patients and their families