Presentation on theme: "DEPARTMENT OF HOUSEKEEPING"— Presentation transcript:
1DEPARTMENT OF HOUSEKEEPING Introduction to Hospital Housekeeping
2What is Housekeeping Services? The main objective is to keep the hospital clean, safe and infection – free, yet maintain a pleasant and friendly atmosphere.Housekeeping serves all departments and areas of the hospital, minimizing the risk of cross infection.It ensures bacteriological cleanliness and outward cleanlinessIt is a non-revenue producing service departmentA poorly run department results in money needlessly spent, creates a negative impression on the patients, visitors and staff, and adversely affects their perception of the quality of care provided by the hospital.
3Functions & Activities of Department of Housekeeping? It works closely with other departments in making the hospital a pleasant and safe place for the patientsIt ensures a good ambience, make sure that the patients are comfortable and the staff has a pleasant environment to work in.To provide cleanliness and interior design that creates a tasteful and pleasant atmosphere.It helps in the efficient functioning of the various sections such as linen, pest control, waste management, garden maintenance, electricity, water supply, carpentry and food distribution.
4Administrative set-up of the Department of Housekeeping Administrative set up may vary according to the size of the hospitalHousekeeping services may be requested at any time of the day or night.
5Administrative set-up of the Department of Housekeeping Executive HousekeeperChief HousekeeperAssistant HousekeeperHousekeeping TraineesGardenersCleaners
6Role of Housekeepers in each cadres The executive housekeeper, as head of the department, must coordinate the performance of these functions to develop the most efficient department possible.The executive housekeeper cannot single-handedly discharge all housekeeping functions such as supervision, requisition, scheduling, and budgeting.Completion of each function/job is assured through delegation of authority but she retains full responsibility for the department
7Dress code for Housekeeping staff LADIESHair should be neatly combed into a bun, neatly tied back or cut shortNo make-upUniform should be neat & cleanNo jewellery, except watch and ring or chain that denote wedded statusClean status
8Dress code for Housekeeping staff GENTSThe hair should be worn short and neatly combedShould be clean shavenUniform should be neat and cleanClean footwear
9Objectives of the Department of Housekeeping To ensure a comfortable and infection-free environment for the patientsTo create a pleasant and friendly atmosphereCont……….
10Objectives of the Department of Housekeeping To ensure that everything under their supervision is kept neat and cleanTo train and supervise effectively those who are working with themCont……….
11Objectives of the Department of Housekeeping Establish a good working relationship with all other departmentsEnsure that all staff is informed of hospital safety and security regulationsCont……….
12Requisite skills of Housekeepers Skills are important to work effectively and efficientlySkills required are:DelegationWork ManagementTime ManagementPeople ManagementBudgetingCreativityInterpersonal RelationshipCont……….
13Delegation Work should be allocated to other Housekeepers according to theircapabilities.It should be supervised regularly andevaluated periodically.Cont……….
14Work ManagementIn the department several tasks need to be completed on a particular day.The tasks need to be prioritized, so as to complete the tasks in order of their importanceCont……….
15Time ManagementTo complete a given work in the stipulated time, the materials required for the task should be kept ready and at hand.Cont……….
16People Management Working with others is an art Skill is needed to get the work to be done by othersA good and efficient housekeeper must develop good communication skills, and pleasant attitude.Cont……….
17BudgetingA good housekeeper is to be good at planningand selecting equipment and suppliesthat are high in quality and moderate in priceA well run housekeeping department runs at minimum cost to the institutionMAXIMUM UTILIZATION OF MINIMUM RESOURCESCont……….
18CreativityCreating a beautiful and pleasant ambience is one of the housekeeping objectives.Housekeeper should have good artistic sense to decorate the area appropriatelyCont……….
19Inter personal Relationship Building good relationship is essential to develop a good and loyal staff.Watching workers when they are at work is not appreciable. This indicates we do not trust themChecking the work once it is completed is advisableCont……….
20Inter personal Relationship If the work done by the workers is not up to the expected level, call them aside and correct them. (should not criticize or yell at them in front of others)If it is continuing in the same unsatisfactory manner, immediate disciplinary action can be takenCont……….
21Inter personal Relationship Good inter personal relationship can be maintained by taking an interest in their well-beingGreet everyone every morning in the department with a smile, and make polite enquiries about their families.Try and help them to sort out their problems with work or inter-personal problems with any other staff member.Being pleasant to people you are working with makes them feel a part of the “organization family” and will result in their giving their best to the organization.Cont……….
22Evaluation of workersEach staff in the department is to evaluated periodically and regularlyThis will ensure the continuing efficiency of the staff
23Evaluation Strategies Pay individual attention to each staff and supervise the workObserve if the staff completes the work in the stipulated timeHelp the staff if there is a problem related to the workIf needed, plan additional training for the worker and give him on the job trainingObserve attitude of staff toward other staff in the department