1. Spare Parts & Warranty August 2011

2. Contents Spares Sale - Target Vs Actual First Pick Level (BDT & Commercial) Warranty Claims R/100 Warranty & FSC Settlement. Highlights & Lowlights. Action Plan for Sept.

3. Spare Parts Sale

4. Regionwise - Telecom

5. Regionwise - Retail

6. First Pick Level Commercial Orders

7. First Pick Level BDT Orders

8. First Pick Level

9. R/100 at 500 Hrs

10. Warranty Claims

11. Free Service Coupon

12. Exclusive Powerol Warehouse at Wagholi (Pune) started from 1 st Aug. All critical parts stock maintained at Wagholi. 97% FPL for filters achieved in Aug’11. MNEPL 140 & 160kVA Models Parts pricing and process finalized. SDEC First Pick Level Aug 81%. Retail Warranty Claims separate punching in SAP started. Vendor Recovery Started by Powerol Team (Previously done by FES) SDEC warranty recovery started. 1 st Debit note of US$ 2600 done. HIGHLIGHTS

13. Spares sale much below Targets due to funds scarcity at MAGIECs and stockiest. Major shortfall is from NORTH Region. Retails Spares Orders Far behind Target again major contributor North. Overflow of Stocks & Inventory due less orders. MDI 3200 parts availability delayed due to Inter Sector Process delay. Webportal Retail Warranty & Spares module not yet developed. Expected by Sept End. Warranty claim Credit notes hold up due SAP System Warranty Module not available. Problem being resolved by SAP Germany team. Exp by Sept end. LOW LIGHTS

14. Action Plan ActivityResponsibilityTarget Date Spare Parts Order & Payment collectionHO + Field15 th Sept Web portal Customisation for Retail OrderWeb portal25 th Sept Warranty Claims punching in SAPSAP Team30 th Sept

15. Thank You July - 11 Performance