1. Name: Julia Chandler Job Title: Intranet/Website manager Date: 11 September Knowledge Management at DFID 1 Palace Street, London SW1E 5HE Abercrombie House, Eaglesham Road, East Kilbride, Glasgow G75 8EA

2. Page 1 How have we reached where we are today? Milestones: Audit > Doing the Knowledge I (2000) Development of the Intranet (inSight launched 2001) Snapshot study (2002) Audit of Intranet Doing the Knowledge II Appointment of Information Director Development of the full KM programme New features – launch of inSight II Formation of Business Transformation Unit 1 Palace Street, London SW1E 5HE Abercrombie House, Eaglesham Road, East Kilbride, Glasgow G75 8EA

3. Page 2 Intranet Initial experiments : 18 months Audit Launch of inSight : July 2001 Review : Summer 2002 Further development – launch of inSight II : May 2003

4. Page 3 inSight : 2001

5. Page 4 inSight 2003

6. Page 5 Knowledge Management Programme Diagnostic Work Investigation into facilities which might deliver improvements Knowledge Users Group

7. Page 6 Knowledge Management Programme - activities Training programme – making the most of products we already have Instant messaging Collaborative working – both shared drives and on individual documents Discussion boards Communities of Practice – in particular dGroups

8. Page 7 Knowledge Sharing pages on inSight

9. Page 8 QUEST QUEST is DFID’s electronic document and records management programme Cabinet office /Modernising Government agenda target of 2004 Current status – reviewing bids with a view to selection of integrator and product