1. Patient Participation Survey Results

2. In general what is the quality of your health?

3. Did you schedule your appointment by the phone or drop in?

4. How long did you wait to speak to a scheduling staff member?

5. How would you rate our concern for privacy?

6. If you scheduled an appointment, did you have to wait longer than expected to get scheduled?

7. Was the person who scheduled your appointment courteous and friendly?

8. How often have you visited Wembley Center For Health and Care within the past year?

9. How easy was it to make an appointment by telephone?

10. How would you rate the courtesy of the staff at the reception desk?

11. Which department (s) did you visit during your appointment?

12. Did you feel there is sufficient information on display about health issues and practice policies?

13. In the reception area, can other patients overhear your conversation with the receptionist?

14. How long do you normally have to wait to be seen?

15. How you rate the competence of the nurse who helped you?

16. Were you able to see the doctor of your choice?

17. How would you rate the competence of your doctor?

18. How would you characterize the concern that the nurse showed for your problem?

19. Did you feel that your doctor spend an adequate amount of time with you?

20. Please rate the clarity of the doctors explanation of your condition and treatment?

21. Mark the boxes the characterize the demeanor of your doctor

22. How well did your doctor include you in health care decisions?

23. Would you recommend this facility and it’s staff to your family and friends? Total : 85

24. Are you male or female?

25. What is your ethnic group? (Mixed)

26. How old are you?

27. What is your ethnic group ( Asian/ British Asian)?

28. What is your ethnic group? ( White)

29. What is your ethnic group? ( Black/ African/ Caribbean/ Black British) Any other Black African/ Caribbean Background