1. Engaging Non-HUD Funded Providers September 13-14, 2005 St. Louis, Missouri Sponsored by the U.S. Department of Housing and Urban Development Dawn Lee, OC Partnership Jan Marcason, Mid America Assistance Coalition Michelle Budzek, The Partnership Center, Ltd.

2. September 13-14, 2005 St. Louis, Missouri Sponsored by the U.S. Department of Housing and Urban Development 2 Welcome Brief Introductions Emerging Coalescing Maturing What do you want to learn in this session?

3. September 13-14, 2005 St. Louis, Missouri Sponsored by the U.S. Department of Housing and Urban Development 3 Common Challenges The Challenge  Enticing providers who are not mandated to participate  Significant presence of privately funded faith- based, grass roots agencies  Abundance of small to mid-sized agencies with limited technical and financial resources  Providers with too many tasks, too little time  Lots of players, lots of needs  Engaging only shelter providers doesn’t provide a complete picture  Somebody has to pay for all of this

4. September 13-14, 2005 St. Louis, Missouri Sponsored by the U.S. Department of Housing and Urban Development 4 Common Opportunities The Good News  Agencies realize the need for a more coordinated system of care  Long standing collaborative relationships may exist among the providers  HMIS efforts support the underlying vision and mission for the community  Outcome based funding opportunities are a fact of life

5. September 13-14, 2005 St. Louis, Missouri Sponsored by the U.S. Department of Housing and Urban Development 5 Ideas for Emerging Communities Key Points Maintain consistent, honest communication Set expectations Downplay government regulations/requirements Bring the right people to the team Always remember WIIFM

6. September 13-14, 2005 St. Louis, Missouri Sponsored by the U.S. Department of Housing and Urban Development 6 Ideas for Emerging Communities Key Points (Cont’d) Take the time to get to know your providers Partner with the champions first Begin with the end in mind Be flexible Be creative Publicly celebrate successes

7. September 13-14, 2005 St. Louis, Missouri Sponsored by the U.S. Department of Housing and Urban Development 7 Ideas for Emerging Communities Bringing It All Together  Develop an encompassing program that engages agencies to want to participate  Community Support Program – combines technical training with access to resources  Identify existing gaps and barriers and look to minimize them  Observe and ask questions – time, money, capacity  Provide a tool that exceeds HUD minimum requirements  Complement agency’s workflow  Position the HMIS as a tool to support their efforts

8. September 13-14, 2005 St. Louis, Missouri Sponsored by the U.S. Department of Housing and Urban Development 8 Ideas for Emerging Communities Bringing It All Together  Establish a framework, but give providers choices  Type of integration, level of security, interface and reporting customization  Seek out funding opportunities that are aligned with program offering  Identify your assets and sell them  Develop an effective marketing strategy  Branding, promotion, price, product, service  Set objectives

9. September 13-14, 2005 St. Louis, Missouri Sponsored by the U.S. Department of Housing and Urban Development 9 Coalescing Back to the Basics A Continuum of Care is designed to move people from the streets to permanent housing… Streets ShelterTransitional HMIS is one of the keys to unlocking the house!

10. September 13-14, 2005 St. Louis, Missouri Sponsored by the U.S. Department of Housing and Urban Development 10 Partnership Principles for Coalescing 1.Creating new partnerships…takes risk 2.Take the lead in convening potential partners (& funders) around an issue 3.Realize that your agency cannot be all things to all consumers Figure out what you need to make a quantitative/qualitative difference Do what you do well Find appropriate, quality partners with strengths to support your weaknesses, or program gaps

11. September 13-14, 2005 St. Louis, Missouri Sponsored by the U.S. Department of Housing and Urban Development 11 Partnership Principles for Coalescing 4.Structure honest discussions around “nice to have” and “have to have” Broker realistic budgets Figure out what you are bringing to the table that you already have 5.Structure the program to support the partnership and continue its development Consider ongoing project management needs not just administrative needs Consider data gathering needs Consider evaluation

12. September 13-14, 2005 St. Louis, Missouri Sponsored by the U.S. Department of Housing and Urban Development 12 Partnership Principles for Coalescing 7.Learn how to share and empower others through collaborative ventures that include planning and follow though 8.Use the power of partnerships to leverage systemic gain

13. September 13-14, 2005 St. Louis, Missouri Sponsored by the U.S. Department of Housing and Urban Development 13 Coalescing Examples Example – Family Shelter Partnership Program Common grant applications Common reporting Case sharing Recidivism Project Example – Homeless Individuals Partnership Program Common outcomes…ending CH Inviting & nurturing Faith-based participation Example – Substance Abuse Initiative Opens the SA treatment door System change

14. September 13-14, 2005 St. Louis, Missouri Sponsored by the U.S. Department of Housing and Urban Development 14 Maintaining Engagement in a Mature HMIS Involve faith-based organizations in programs for which you control funding (case management/FEMA EFS program) For FEMA Emergency Food & Shelter program, a requirement is unduplicated service

15. September 13-14, 2005 St. Louis, Missouri Sponsored by the U.S. Department of Housing and Urban Development 15 Maintaining Engagement in a Mature HMIS Many faith-based organizations collect “non-traditional” information Make sure software can be customized to collect information not universally required

16. September 13-14, 2005 St. Louis, Missouri Sponsored by the U.S. Department of Housing and Urban Development 16 Maintaining Engagement in a Mature HMIS Many faith-based organizations have funding to make modifications Don’t be afraid to ask them to pay for customization or integration

17. September 13-14, 2005 St. Louis, Missouri Sponsored by the U.S. Department of Housing and Urban Development 17 Maintaining Engagement in a Mature HMIS Faith-based organizations need to see the bigger community picture Make sure that client service is at the forefront of the HMIS planning and outputs Outcome measures are key to future funding for faith-based organizations

18. September 13-14, 2005 St. Louis, Missouri Sponsored by the U.S. Department of Housing and Urban Development 18 Wrapping It Up Engaging is an Ongoing Process Relationship is at the heart of a solid HMIS, no matter what stage of development No matter what stage you are in there are always opportunities for growth, development, change Keep your pulse on the community – don’t be “out of date”

19. September 13-14, 2005 St. Louis, Missouri Sponsored by the U.S. Department of Housing and Urban Development 19 Answering Open Questions