1. 1 The Changing face of ILL … now that we have Summit

2. 2 Article supplier analysis: the findings  Lots of detail about who asked for what, and who owned the requested titles  Tons of numbers, specifically who got what from who  Whether an Alliance member had the material to loan  Whether an Alliance member supplied the material

3. 3 Year of publication

4. 4 Formats Electronic: 67% implications for negotiating contracts?

5. 5 Requests  Alliance supplier available: 76%  only one available: 16%  2 or more: 60%  6 or more: 20%

6. 6 Articles received from (supplied by) Alliance members

7. 7 Alliance supplier was available … and what was supplied by an Alliance member:

8. 8 Owners

9. 9 Suppliers

10. 10 careful when you analyze …  data, content and coding: GIGO  ask, and ask again  provide examples and samples to look at  every minute invested in planning saves you minutes or hours in analyzing

11. 11 careful when you analyze …  double-check and spot-check  remove the extremes at either end?  if it doesn’t look quite right, ask  compare apples to apples  and in almost any apple you can find the worm!

12. 12 The changing face of ILL: Summit enabled byhowwhat Summittechnologyaccess to information data analysis productivity cost Allianceorganizationsimplification pre-approval structured collaboration cost

13. 13 Now that there’s Summit…  finding materials  processing requests  cost  speed  satisfaction  access to information

14. 14 Now that there’s Summit…  “coordinated collaboration”  standard agreements: policies  don’t have to look at a list of who will do what

15. 15 Now that there’s Summit …  what the union catalog enables:  for patrons:  unified searching  high success rate (94% filled)  for members:  load balancing  a powerful tool for analysis, never before available: consolidated records; real-time comparisons

16. 16 Now that there’s Summit …  Center for Research Libraries holdings; automated requesting for members

17. 17 Now that there’s Summit…  “standard agreements: procedures  speeds up processing  eliminated all those notes about special requests and special handling – just push ‘em through!

18. 18 Now that there’s Summit… processing  debate over adhesives

19. 19 Now that there’s Summit… courier service an incentive to have a reliable courier to achieve turnaround time goals

20. 20 Now that there’s Summit… shipping  packaging to save $ and time  bags  bookbands and labels  stickers for special use

21. 21 Now that there’s Summit… processing  processing to save $ and time  paging slips- folding  how to use the email list, when to reply  one-click cancel and transfer request

22. 22 Now that there’s Summit… processing

23. 23 Now that there’s Summit…  surprise findings on cracked plastics  difficulty comparing mail to courier costs

24. 24 Orbis Cascade Alliance www.orbiscascade.org www.orbiscascade.org/staffhome Nancy Nathanson nnathans@uoregon.edu summit.orbiscascade.org