1. www.wildpackets.com Application Analysis Meeting User—and CIO—Expectations J. Scott Haugdahl CTO, WildPackets, Inc. A WildPackets Web Seminar September 7, 2006 9 am PDT Toll free: +1 (800) 373-0950 Toll: +1 (719) 785-4460 Participant code: 833800

2. www.wildpackets.com The Need Service Level Agreements stipulate consistent Quality of Service –Uptime –Performance –Availability of specific applications IT services must support business objectives Difficult to quantify user satisfaction and efficiency Response time or network utilization numbers are not enough

3. www.wildpackets.com Solution: Application Analysis WildPackets Expert Systems Built-in intelligence for network application events Packet Visualizer Conversation-oriented analysis and graphs "What If" view, and other configurable monitors/ thresholds Apdex – New for OmniAnalysis Platform 4.0! –Apdex is a numerical measure of user satisfaction with the performance of enterprise applications –Reduces many measurements into a single number –Uniform 0-1 scale, 0 = no users satisfied, 1 = all users satisfied –It is a comparable metric across all applications –Based on an opening specification produced by an alliance of vendors (www.apdex.org)

4. www.wildpackets.com Apdex Rating is Applicable for Many Uses

5. www.wildpackets.com Characterizing Response Time Satisfied User –User can focus on task, process not hindered Tolerating User –User notices slowdown, productivity is impaired Frustrated User –User unhappy with slow response, may stop working on a task

6. www.wildpackets.com The Apdex formula gives full weight to satisfied samples, half that to tolerating, nothing for frustrated and divides into the number of samples. The result is a value between 0 and 1 as shown in the next slide. Collect hundreds of “stop watch” samples of a task –10.3 seconds, 7.1 seconds, 22.7 seconds, 3.0 seconds, … Each of the samples put into the three performance zones –Satisfied is a process completed under task time “T” seconds –Tolerating is 4 x T seconds –Frustrating is everything else, including abandoning a task Thus if our task threshold is set to 4 seconds, 10.3 seconds would be a tolerating sample, 22.7 seconds a frustrated sample, and 3.0 seconds a satisfied sample How Apdex is Computed

7. www.wildpackets.com Apdex Rating Example and Scale Excellent Good Fair Poor Unacceptable 0.00 T 0.50 T 1.00 T 0.85 T 0.94 T 0.70 T Apdex T = Satisfied count + Tolerating count Total samples 2 65 Total Samples 47 Satisfied + 8 Tolerating =.78 (Fair)

8. www.wildpackets.com WildPackets OmniAnalysis Expert Identifies Cause The user is experiencing dissatisfaction due to a combination of packet loss and a periodically slow web server …

9. www.wildpackets.com Real World Example 1.VP remarks that the network is ‘slow’ 2.Internal monitoring systems show that all resources are performing within acceptable thresholds 3.IT engineer reports back that network appears normal As the CIO, what do you do?

10. www.wildpackets.com Fully integrated with other features and expert systems –E.g., Enhanced Application Response Time (ART) analysis –Extensive filtering allows focused Apdex analysis by user, subnet, application, port, specific end-points, etc. –More expert events every release Real time or post event analysis Ratings summary by application, server, or user Easily extendable for specialized monitoring and notification Why WildPackets Application Analysis

11. www.wildpackets.com Thank You! For more information: www.wildpackets.com For other Web seminars: www.wildpackets.com/smarter/