1. Practical Coach Discussion Session #60

2. Learning Objectives To understand the value of coaching in a manager’s work To learn how to determine when to coach To develop basic competence in applying coaching skills

3. Effective coaching This can be the single most important thing you do at work….. ….because you will have an impact on others

4. Telling is not teaching

5. Components of Effective Coaching Assess knowledge Show and explain how you want the task or procedure done Ask the employee to perform the task – ask for understanding before the assignment Evaluate the employee’s performance and provide feedback

6. Learning how to drive a car Student – what is your learning style? Teacher – what is your teaching style?

7. Learning styles Visual, auditory, or spatial? Talk to think, or think before talk? Focused on the task, or like interruptions? Ask questions first, or plunge right in? “Big picture”, or detail-oriented? Quick or deliberate?

8. Coaching Good Work When you see it, say it! Be specific

9. Coaching Poor Work Don’t do it in public! Make it positive Let the learner choose their own path Be caring Ask questions Be gentle, but direct You’ve got to do it!

10. Coaching Poor Habits Make it private Make it positive Be gentle, but direct Be aware of defensive side tracks

11. The 2 Minute Challenge State what was observed Wait for a response Remind them of the goal Ask for a specific solution Agree together

12. Evaluation Questions Use: Strongly agree Agree Disagree Strongly disagree Don’t know 1. I found the presentation of material easy to understand. 2. This Advantage session increased my knowledge on the subject presented. 3. I will be able to use some of the information from this Advantage session in the future. 4. The presenter was well prepared for this Advantage session. 5. This presentation should be repeated in future semesters.