1. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 1 Operations Management at a Glance Presented By: Matt Morarity The Steak n Shake Company Ryan Brooks The Steak n Shake Company

2. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 2 The Steak n Shake Company Company History Second Oldest Chain Founded in 1934 Over 415 Units in Operation in 19 States 13 Divisions Within SNS New President Peter Dunn Indiana Division Largest Division Established Division with 53 Operating Units Currently 8 District Managers, 53 General Managers, and 250+ Managers Average Unit has $1.6 Million in Sales, 4 Managers, and and 40-60 Crew Members

3. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 3 Steak n Shake Business Drivers Sales People Profits

4. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 4 Sales Needed for Financial Success of Any Company Focus on Customer Service Internal Audits - Q.S.C. External Audits - Mystery Shops Sales Drivers LSM Projects - Marketing Responsibilities Community Involvement & Relationship Building Management Empowerment Run a Business (Make the Right Decisions) Empowered to Grow Sales

5. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 5 People Results Achieved Through Developing Right People Proper Training and Development Extensive Training at Each Level Classroom and Hands-on Training Management Responsible for Feedback Formalized Feedback, Reviews, and Evaluations Treating Individuals Fairly Proper Placement Quality of Life Clear Communication

6. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 6 Profits Profits that Make Sense Major Cost Areas Labor Costs Food Costs Secondary Cost Areas Inventory Outside Services Tools to Achieve Results Labor Scheduling System Inventory Control Tracking Profit and Loss Statements Financial Plans

7. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 7 What Skills Are Needed to Succeed in Management at Steak n Shake?

8. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 8 Human Resource Skills Hiring Termination Wage Setting Evaluations Investigation EEOC, FMLA, WOTC, Etc.

9. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 9 Accounting Skills Auditing General Ledgers Balancing Daily & Monthly Financials Checking Postings Payrolls Reconciliations

10. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 10 Financial Skills Trend Analysis Preparation of Financial Budgets Annual Projections Performance to Plan Forecasting Adjustments

11. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 11 Marketing Skills Creation of Local Store Marketing Plan Identification of Marketing Opportunities Analysis of Trade Area Building of Public Relations in the Trade Area Analysis of ROI of Marketing Endeavors Adjusting Business Performance to Marketing Projects

12. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 12 Entrepreneurial Skills Take Complete Ownership of the Business Creativity is Essential Think Outside the Box Adjust Plans to Environment Every Market is Different, Operate the Business to Local Demands

13. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 13 Management Progression MIT - Manager in Training Manager Restaurant Manager General Manager District Manager Division Manager

14. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 14 Division Manager Each Division is Structured into Functional Areas Operations Human Resources Training All Functional Areas Drive Operations to Achieve: Full P&L and Operational Responsibility (up to 40 to 50 Restaurants) Development of New D.M.’s and G.M.’s Business Planning and Budget Reviews

15. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 15 District Manager Buy in From G.M. on Unit Goals to Achieve: Full P&L and Operational Responsibility (Up to 5 to 10 Restaurants) Development of New D.M.’s and G.M.’s Continued Advanced Leadership, Business Presentation Skills

16. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 16 General Manager Full P&L and Operational Responsibility of Single Unit Development of Managers and Crew Members Guest Sensitivity and Awareness Individual Development Programs

17. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 17

18. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 18 What questions might you have?

19. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 19 Operation Management at a Glance Presented By: Matt Morarity The Steak n Shake Company Ryan Brooks The Steak n Shake Company