1. An initiative of Supported by

7. e-Government...Typical issues for consideration – examples:  “IT” Procurement; Implementation/change culture; Shared services; Proprietary vs open source; Cloud vs in-house;  Service delivery / effectiveness Equity across online/offline channels; User consultation  Business efficiency Improved internal program management; Smart business systems;  Financial management Faster, highly responsive, automated systems  Economic development Digital divide: infrastructure access  Social development Digital disparity; Equality of opportunity/ skills access;  Climate change and environmental management ICTs for program mgt; monitoring; Impact mitigation (eg video vs travel);  Citizen engagement Challenge of managing heightened expectations  Governance / democracy Open access by citizens; 360 degree policy feedback; ICTs as device promoting open govt  Co-innovation and resource-sharing Reduced cost of implemented systems; Cultural challenges  Public/private partnership Ownership of IP; BOT models; Use of open source  Social enterprise Mobilisation of resources and goodwill utilising 2.0 tools  Elected leadership More direct access to citizens; Political potential of web 2.0/social media;  Reform / improvement agenda Transparency delivered by ICTs, particularly 2.0; Performance monitoring and systems tracking

8. Roles of central and local governments Social/ cultural impact Social and economic development Equality of opportunity Open government Transparency Democratic principles Business operations efficiency Service delivery effectiveness Business systems improvement Citizen engagement & participation Public sphere policy & development Infrastructure

17. UNPOG Asian Local e-Gov city cases as annual ‘Leadership Circle’ on UN-PACS Asian Local e- Gov ‘Who’s Who’ on UN- PACS Case study Leadership Circle becomes Information Expo on UN-PACS Information exchange, capacity building and training program for National Local Government Associations and cities Open community space for individual Local e-Gov practitioners

22. Asian Local e-Gov ‘Who’s Who’ on UN-PACS 1 1 2 2 3 3 4 4 5 5 Asian Local e-Gov city cases as annual ‘Leadership Circle’ on UN-PACS Case study Leadership Circle becomes Information Expo on UN-PACS Information exchange, capacity building and training program on Local e-Government for National Local Government Associations and cities Open community space for individual Local e-Gov practitioners

23. City images used under Creative Commons license from Flickr users: kartografia, jankie, TeeJe, nigel@hornchurch, UweBKK, jrodmanjr, slices of light, Ricardo Francone, Toby Simkin, natsu, Khalzuri, Aussie Adventures, WomEOS, Jun Acullador Questions… comments… feedback…