1. Sept, 2015 How to Choose Collection Options for Smart Net Total Care

2. 2 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential How to Use This Presentation  Audience: New Smart Net Total Care customers  What’s covered in this presentation: Details about the collection options available and factors to consider when choosing a collection solution for Smart Net Total Care  Purpose: Help the customer choose the best option for collecting and maintaining data in their Smart Net Total Care system  Last updated: Sept 30, 2015

3. 3 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential The latest release of Smart Net Total Care provides flexible options for how data is gathered for analysis. Collection Options For customers already using DesignXpert Netformx DesignXpert For customers starting from scratch who have a medium to large size network Cisco CSPC Collector

4. 4 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential The more effort you put into Smart Net Total Care The options are not mutually exclusive. You can use one, two, or all three options. Use CSV file import as a quick and easy first step to get started and discover the significant value of the SNTC portal and reports If you’re using DesignXpert currently, this is probably your best option If you’re starting from scratch and have a medium to large network, choose the Cisco CSPC collector Cisco Smart Assist Service is available if you want help with collection deployment and ongoing use. And it provides TAC support for portal and collections …the more you get out of it!

5. 5 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CSV File Import Pros  No collector required  No additional cost  Temporary internet connection required for data upload to Cisco  May be able to extract required data from other systems (ex: NMS)  Provides a mechanism to upload unreachable devices and devices that are not part of the network (ex: spares) Cons  Limited information & analysis in reports (for alerts, s/w versions, etc.)  Limit to amount of info that can be provided; 50K lines  Manual process; customer takes responsibility for ensuring data is accurate and representative of their network  May be time consuming to gather device info and create CSV file  Data must be supplied in fixed format  Import can not be scheduled to run regularly  Updating for network changes is completely manual  No SmartData Advantage support Typical User: Small to medium company; Stable network with minimal changes Skills Required: Minimal network skills

6. 6 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Netformx DesignXpert Pros  No permanent installation of collector on network  Temporary internet connection required for data upload to Cisco  If already using with Cisco SmartAdvisor, essentially no additional effort  Full range of report data presented  Remote collection and upload supported  Project file/transport file can be uploaded from any DesignXpert tool and from anywhere Cons  Requires temporary network connection for discovery and data collection  Requires SNMP to be configured on target devices  Can’t schedule uploads; requires manual process  Data collection may require opening firewalls  DesignXpert cost not included in SNTC Service  No SmartData Advantage support  No Cisco support for DesignXpert collector setup or operation Typical User: Medium to large company; Fairly stable network with limited changes Skills Required: Moderate network skills

7. 7 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Common Services Platform Collector (CSPC) Pros  Options for turnkey h/w appliance or s/w collector (3 virtual machine options)  CPSC software collector is free  Discovery and collections can be scheduled for regular, automatic updates  Full range of report data presented  On-demand transport file upload through the portal  Supports SmartData Advantage  Optional Smart Assist for help with deployment Cons  Requires installation in the customer network  Requires effort & expertise to install collector  Requires SNMP to be configured on target devices  Persistent internet connection required for scheduled uploads to Cisco  Data collection may require opening firewalls  Customer must supply environment for software collector virtual appliance Typical User: Medium to large company; Dynamically changing network Skills Required: Moderate to Expert network skills

8. 8 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Smart Net Total Care Collector Options Comparison Chart CSV File UploadNetformx CollectorCSPC Collector Network SizeSmallMedium to Large Network Change Status StableFairly StableDynamic Technical Skill LevelEntryModerateModerate/Expert CollectorNoneApp on Laptop Appliance on Network Upload CadenceManual / On-demand Manual or Scheduled Internet Connection to Cisco Temporary Temporary or Scheduled Level of EffortLowModerateModerate/High

9. 9 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Smart Net Total Care Report Content Comparison Chart CSV File Upload Netformx Collector CSPC Collector Contract Coverage Comprehensive PSIRTs optional fields required Comprehensive EOL SW optional fields required Comprehensive EOL HW optional fields required Field Notices optional fields required Device Diagnostics Readiness ReportXX SmartData AdvantageXX Running/Startup configuration informationX if configured Bug correlationX