1. Unit 4 Meeting arrangements Task 3: Conference Room Reservation 会场预订

2. 订机票 订房间 订餐 订会场 问候 预订要点特殊点 确定人数时间、 确定类型、查查看、 留联系方式、确定价格 预订要点共同点 —— 订机票 登机、免费行李 —— 订房间 确定服务 道别 通用句 特殊句 （订房间 订会场） Write down as many sentences as you can

3.  China International Airlines （中国国际航空公 司）. Good morning. Can I help you?  I would like to book （预定） three seats on a flight （班机） from Beijing to New York on the 2nd of October, please. 问候－订机票 References

4.  Good morning, reservations. Can I help you?  Good morning. This is Mary Woods calling from Canada. I’d like to book a room, please.  Advance reservations. How can I help you?  Hello. I’d like to reserve a room for my boss. I wonder if you still have any rooms available.  Good afternoon. Is this Royal Hotel?  Yes, Madam. May I help you? 问候－订房间 References

5. 问候－订餐、订会场 References  Good evening. The Red Rose Club.  Yes. I’d like to reserve a table for three for tonight at 7:30.  Good morning. Is this the Imperial Hotel?  Yes. May I help you?  This is Kate from Nanjing Silk Company. I’d like to have some information about hosting a meeting in your hotel. 订餐订餐 订餐订餐 订会场订会场 订会场订会场

6. 预订要点－确定人数、时间 References  Do you want a morning or an afternoon flight?  There is a flight leaving Shoudu Airport at 17:30 in the afternoon. That will be the most convenient one.  I think the 16:15 flight is more suitable.  Could I book three seats on it, please? 订机票订机票 订机票订机票

7. 预订要点－确定人数、时间 References  I’d like to reserve a table for three for tonight at 7:30.  Could your hotel host a meeting for 60 people?  Is your hotel available on the 6th and 7th Jan.? 订餐订餐 订餐订餐 订会场订会场 订会场订会场

8. 预订要点－确定类型 References  First-class or economy? Economy, please.  One-way or round trip? Round trip, please.  What kind of room would your boss like, Miss?  A single room with a private bath overlooking the park, preferably. （ with a side view ）  He would like a room with the view （景色， 风景） of the lake. 订机票订机票 订机票订机票 订房间订房间 订房间订房间

9. References  We’d like a table by the window, if possible.  Well, at least we can have a table in a rather quiet corner. 订餐订餐 订餐订餐 预订要点－确定类型

10. 预订要点－查查看 References  I’m afraid that flight is fully booked. I’ll just check to see if there have been any cancellations （取消） 订机票订机票 订机票订机票  Let me check whether there are any vacancies. 订房间订房间 订房间订房间  Let me check…Yes, it is available. 订会场订会场 订会场订会场

11.  Could I have your telephone number, please? 70539899. Thank you.  Can I have your name, please? It is for Zhang Qiang.  What’s his name, please?  Can you give me a contact number, please?  May I have your name, please? It’s for. W-A- L-K-E-R.. 预订要点－ 留联系方式 References

12. 预订要点－确定价格 References  What is the rate per night?  Is there any discount for company booking?  Yes, there is a 5% discount, but you must talk to the manager himself. 订房间订房间 订房间订房间 订会场订会场 订会场订会场

13. 预订要点－ 其他 References 登机  The check-in （签到） time is 15:20, at Terminal （候机室） 3. 免费行李  Could you tell me what the free baggage allowance （免费行李重量） is?  A: 20 kilos per traveler, excluding （除 … 外） hand luggage （行李）. 订机票订机票 订机票订机票

14. 预订要点－ 其他 References 确定服务  What services come with that?  Do you offer other services like laundry, food, etc? （ breakfast, color television, IDD telephone, a computer with Internet access, air conditioner, room service, wake-up call, laundry, dry- cleaning, translation, ticket purchase, restaurants, bar ） 订房间订房间 订房间订房间

15. 告别 References  A: That sounds all right. Thank you very much.  B: It’s my pleasure. Thank you for choosing Royal Hotel.  Receptionist: Thank you very much. We look forward to seeing Mr. Smith on the 23rd.  Mary: I’m very sorry we can’t help you on this occasion. Thank you for calling. 订房间订房间 订房间订房间

16. 告别 References  You will see that our hotel is really an ideal place for either big or small meetings.  That’s wonderful. 订会场订会场 订会场订会场  Thank you for calling. Goodbye.  Good. That’s all settled then. Thank you, good-bye.  I think there is no problem.  Thank you, sir. 通用通用 通用通用

17. A: Reception. Can I help you? B: 1 （我要预订一个房间） for Mr. David Johns of Far East Trading Company, Beijing. A: Can you give me the dates, please. B: The 5th of June to the 15th of June, inclusive. A: 2 （你要预订的是） a single room or a double room? B: A single room with bath. Overlooking the park, if possible. I ’ d like to book a room Would you like to book Exercises

18. A: One moment please … Yes, 3 （有一个带浴室 的单人间可订）. Room 8903. And it overlooks the park. B: Can he use a reception room for business meetings? A: There are reception rooms available, but I will have to check the time. I’ll call you back later. Can I 4 （留你的电话吗） ? B: 67339286. Can you tell me the cost of the room? A: Yes. 48 dollars per night 5 （不包括服务费） There is single room with bath available have your phone number Exercises excluding service charges

19. B: Thank you. Can you book a room for Mr. Johns for those dates, please? A: Yes, I ' ve made a note of the dates. Would you like us to __________6 （写信确认这次预订） ? B: Yes, please. A: And your address? B: Mary White, Far East Trading Company, No. 23 Lingnan Street, Beijing 100843. A: Thank you. That's all we need. I hope the letter reaches you in time. Goodbye. B: Thank you. Goodbye. write a letter confirming the booking Exercises

20. Good morning. Is this ________________? Yes. May I help you? This is Kate from Nanjing Silk Company. I’d like to have some information about _______________ in your hotel. Oh, I am sorry, could you please speak_____________? I can’t hear you clearly. OK. Could your hotel ______________for 60 people? the Imperial Hotel Exercise 1 hosting a meeting a little louder host a meeting

21. No problem. You will see that our hotel is really ______________ for either big or small meetings. That’s wonderful. Is your hotel __________ on the 6th and 7th Jan.? Let me check…Yes, it is available. Is there ____________ for company booking? Yes, there is a 5% discount, but you must talk to the manager himself. Thanks. Goodbye! Goodbye! an ideal place available any discount

22. Making reservations is an increasingly frequent activity, either when you are going on a business trip, or when you you need a particular service. In this activity, students practice different ways of making reservations. Oral Practice

23. May I help you, sir? Yes, I would like to stay here tonight. Welcome. What kind of room do you want? A _______________________. We have one available. What’s the rate ? 200 yuan a night,_________________. All right. Your turn : You come to a hotel and ask for a single room. Exercise 1 non-smoking single room including breakfast

24. Good morning. Can I help you ? Yes, I’d like to _____ a single room for two nights. I am _______( 非常 )sorry. We don’t have any rooms available now. No problem. I'll ____ other hotel. Thanks all the same. Your turn: Your reservation at a hotel for a double room is turned down because there are no rooms available. Exercise 2 book awfully call

25. Good morning. What can I do for you ? Well, I need to _________________ ( 预定 ) for a visiting support representative. OK. Please _____( 填写 ) this form with your name, number, your problem and the date and time you ______ ( 预期 )our supports to come. Can I have someone today? Yes, I think so, but you have to fill in the form first. Thank you. Exercise 3 make a reservation fill in expect Your turn: There is something wrong with your monitor. Make a reservation for a visiting support representative at Customer Service.

26. A foreign guest is visiting Jack’s company, and Jack is making a hotel reservation for him. What would they say in this situation? R: Beijing Hotel, Reservation. What can I do for you? J: ___________ book a single room with shower for an American, Mr. John Benson. R; All right. On which day, please? J: On ____________, that is _____________. R: How long will he be staying? J: I’m _______,but It’ll be more than 7 days. How much do you __________for such a room? R: For a single room for one night, the cost would be 450 yuan. J: Thanks. What would they say?

27. What would they say in the following situation ? Please write down the exact words.  I want to book a double room for a week, what would you say to make a reservation?  You need a table for two at a restaurant. 订房订房 订房订房 订桌订桌 订桌订桌 I was wondering if you have a double room available for a week? Can I have a table for two at your restaurant ?