1. CALIFORNIA DEPARTMENT OF EDUCATION Tom Torlakson, State Superintendent of Public Instruction So, We’re not in Kansas – Where are We? Improving Special Education Services Consumer Feedback May 18, 2012

2. TOM TORLAKSON State Superintendent of Public Instruction Workshop Outcomes What we collect now for consumer input Data collection activities related to positive outcomes and improvement Using data to support priorities Identification and changing priorities Collecting what we don’t already collect 2

3. TOM TORLAKSON State Superintendent of Public Instruction December Consumer Feedback Session: Where We Left Off Recommendations 1.Synthesize/compare and contrast data from different sources and efforts. 2.Parent surveys and who we hear from (and who not). 3.Summarize surveys used, audiences, and how we use surveys. 4.Recommendations needed for effectively using qualitative data. 5.Capturing anecdotal information. 3

4. TOM TORLAKSON State Superintendent of Public Instruction So what do we know? 4

5. TOM TORLAKSON State Superintendent of Public Instruction 1. Synthesize/compare and contrast data from different sources and efforts. Special Education Self-review Surveys Early Start Surveys Complaints Indicator 8 Data – Parent Involvement AB 114 Parent Survey Others 5

6. TOM TORLAKSON State Superintendent of Public Instruction 2. Parent surveys and who we hear from (and who not). SELPAs Districts Parents –PTI –FRC –FEC Others 6

7. TOM TORLAKSON State Superintendent of Public Instruction 3. Summarize surveys used, audiences, and how we use surveys. SESR Survey Early Start Survey Complaints Indicator 8 AB 114 Parent Survey 7

8. TOM TORLAKSON State Superintendent of Public Instruction Special Education Self Review Parent Survey Top 5 Responses Question Number %Responding YES to each question Question Number %Responding NO to each question Question Number %Responding DK to each question 496.1%2132.1%1120.8% 897.6%2016.3%1612.4% 192.9%1714.2%2012.4% 392.0%29.2%2122.5% 1293.9%196.6%137.9% 8

9. TOM TORLAKSON State Superintendent of Public Instruction Early Start Parent Survey 9

10. TOM TORLAKSON State Superintendent of Public Instruction Complaints ITEMS OR ISSUES 2010/11 JULY 01, 2010- TO JUNE 30, 2011 2011/12 JULY 01-TO-NOVEMBER 30, 2011 1. Number of Compliance Complaints Investigated 1051 410 2. Number of Allegation Issues, total 2123 828 3. Top 10 Issues in Complaint Allegations IEP Implementation425189 Assessment (timelines/ reports to parents/ procedures/ plans/ areas of Assessment/ used for IEP development) 377 106 IEP Goals20751 Pupil Records (5 Business Days) 178 86 IEP Team Meeting11133 Parent Participation on IEP 108 37 Prior Written Notice9331 IEP Team Membership8823 Behavior Intervention7523 Teacher Credentials/ Trained Personnel/ Teacher knowledge/ Staffing 59 13 10

11. TOM TORLAKSON State Superintendent of Public Instruction Indicator 8 Survey DistributionResponses Parents surveyed827,167 Parents Responding to Question827,126 Parents "YES" Responses to Question670,792 Percent responding "YES"81.1 Target is 90% 11

12. TOM TORLAKSON State Superintendent of Public Instruction AB 114 Parent Survey Asked questions in several areas: –LEA continuation/termination of services –LEA provision of mental health and medication management services –LEA use of insurance for services –Parent-school communication and collaboration in the IEP process –Written notifications 12

13. TOM TORLAKSON State Superintendent of Public Instruction Afternoon Topics Moving toward data collection activities related not just to outcomes, but toward positive outcomes Collecting what is not now collected: local resolutions Moving from being problem centered, to solutions centered Next steps 13

14. TOM TORLAKSON State Superintendent of Public Instruction 4. Recommendations needed for effectively using qualitative data. Reflective data analysis Planning for improvement Others 14

15. TOM TORLAKSON State Superintendent of Public Instruction 5. What about capturing anecdotal information? SESR comments sheet In your experience how is this captured 15

16. TOM TORLAKSON State Superintendent of Public Instruction Using data for improvement What do we want to know? Measuring positive outcomes Solutions focus What else do we need to know? Local resolutions 16

17. TOM TORLAKSON State Superintendent of Public Instruction Follow-up – Next Steps What are your thoughts.... Recommendations 17