1. LibQUAL+™ Around and About Library Assessment Thessaloniki, Greece June 13-15, 2005 Martha Kyrillidou Director, Statistics and Measurement Program Association of Research Libraries old.libqual.org

2. What is LibQUAL+™ LibQUAL+™ is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The program’s centerpiece is a rigorously tested Web-based survey bundled with local training that helps libraries assess and improve library services.

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4. Dimensions 2000200120022003 41-items56-items25-items22-items Affect of Service Service Affect ReliabilityLibrary as Place ReliabilityPersonal Control Information Control Provision of Physical Collections Self-RelianceInformation Access Access to Information

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8. Session 1 surveys only

9. old.libqual.org Survey Structure – Page 2 (Detail View)

10. old.libqual.org Colleges and Universities

11. old.libqual.org Colleges and Universities

12. old.libqual.org Colleges and Universities

13. old.libqual.org Academic Law

14. old.libqual.org Academic Law

15. old.libqual.org Academic Law

16. old.libqual.org Academic Health

17. old.libqual.org Academic Health

18. old.libqual.org Academic Health

19. old.libqual.org Community Colleges

20. old.libqual.org Community Colleges

21. old.libqual.org Community Colleges

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30. LibQUAL+ types Years 200020012002200320042005 Academic law XXX Academic military X X College or universityXXXXXX Community college XXXX European business X Family history library X Health sciences library XXXXX Hospital XX New York Public library X Public XXX Smithsonian X X State X X University/TAFE X Electronic X Natural Resources X FFRDC X

31. old.libqual.org LibQUAL+ surveys by type Years 200020012002200320042005 Academic law 12510 Academic military 6 1 College or university1341111244150191 Community college 1629314 European business 5 Family history library 1 Health sciences library 135231312 Hospital 101 New York Public library 1 Public 411 Smithsonian 1 1 State 1 1 University/TAFE 1 Electronic 1 Natural Resources 2 FFRDC 5

32. old.libqual.org languages offered Years 200020012002200320042005 American EnglishXXXXXX British English XXX Continental French XX Dutch XX Dutch English XXX French Canadian XXX Swedish XX Swedish English XX Afrikaans X

33. old.libqual.org surveys by language Years 200020012002200320042005 American English1342164285176185 British English 202225 Continental French 1 Dutch 1 Dutch English 11 French Canadian 212 Swedish 51 Swedish English 2 Afrikaans 3

34. old.libqual.org LibQUAL+ Consortium 200020012002200320042005 AAHSL XXXXX AJCU X Alabama Academic (NAAL) XXX CES X City University of New York X CUC X EBSLG X FFRDC X Hospital/MLA X MERLN X NELLCO X NY3Rs X X Oberlin XXX OhioLINK XXXX SCONUL XXX State Universities of Florida XX University of Wisconsin System X VALE X

35. old.libqual.org LibQUAL+™ Surveys by Consortium 200020012002200320042005 AAHSL 135211411 AJCU 20 Alabama Academic (NAAL) 1018 CES 6 City University of New York 19 CUC 8 EBSLG 6 FFRDC 5 Hospital/MLA 7 MERLN 6 NELLCO 8 NY3Rs 76 2 Oberlin 12913 OhioLINK 5745114 SCONUL 2017 State Universities of Florida 62 University of Wisconsin System 14 VALE 12

36. old.libqual.org Participating libraries by country Country200020012002200320042005 Australia 13 Canada134810 Denmark 1 Egypt 1 France 1 Ireland 11 Netherlands 11 Sweden 31 Switzerland 2 U.A.E. 1 UK 2017 South Africa 7

37. old.libqual.org Surveys by Session 2004-2005 YearSession 1Session 2 20042022 200519941

38. old.libqual.org Multiple Implementations 2005 - Institutions with more two languages: Con. Fr. Br. E.Afr.D.D.E.S.S.E.Can. Fr.A.E. University of Pretoria, Academic Information Service XX University of Stellenbosch Library Service XX North-West University, (Potchefstroom Campus) XX Göteborg University Library: Biomedical Library, Learning Centre, Botanical & Environmental Library, Earth Sciences Library X X Natural Resources Canada Libraries Network XX 2004 - Institutions with two languages: HEC School of ManagementXX Wageningen University and Research Centre XX Goteborg University Library, Economics Library XX Lund Institute of Technology XX Institution with multiple surveys in one language: Medicinska biblioteket SU/Mölndal X Medicinska biblioteket SU/Östra X Kliniska centralbiblioteket SU/Sahlgrenska X 2003 - Institutions with two languages: University of Ottawa XX

39. old.libqual.org LibQUAL+™ by Carnegie Class

40. old.libqual.org LibQUAL+™ By Carnegie Class Carnegie Class LibQUAL Participants Theological seminaries1 Schools of engineering and technology1 Schools of business and management1 Schools of art, music, and design1 Schools of law1 Other separate health profession schools3 Other specialized institutions4 Baccalaureate/Associate's Colleges10 Master's Colleges and Universities II13 Medical schools and medical centers22 Baccalaureate Colleges—General33 Baccalaureate Colleges—Liberal Arts52 Doctoral/Research Universities--Intensive57 Associate's Colleges66 Not classified: Foreign/ Corporate/ Hospital/ Military134 Master's Colleges and Universities I137 Doctoral/Research Universities—Extensive165