1. Operating Challenges & Solutions Beth A. Sullivan MTA Long Island Rail Road Superintendent – Revenue Compliance & Service Quality Jamaica, New York

2. Operating Challenges & Solutions MTA Long Island Rail Road 81 million annual riders Over 4,300 weekly revenue trains Over 700 miles of track 11 branches, stretching from New York’s Penn Station to Montauk (120 miles) 124 station, mostly unmanned (30 open ticket windows)

3. Operating Challenges & Solutions

4. Station selling automated 2002 – 2005 automated the ticket windows and began ticket machine deployment to stations

5. Operating Challenges & Solutions Challenges Moving Forward Open platforms Labor agreements Customer behavior Technology

6. Operating Challenges & Solutions What’s next? Automate conductor sales Prepare to accept any type of ticket

7. Operating Challenges & Solutions Where are we? On-Board Ticket Issuing Machines Pilot – August 2012 through February 2013 Payment Type TicketsPercentRevenuePercent Cash13,29882%$152,75276% Credit2,98318%$48,30024% Total16,281$201,052

8. Operating Challenges & Solutions Where are we heading? Lessons learned Conductor focus groups New application New device summer 2013 Joint RFP Mobile Ticketing