1. Change management Communities of Practice: what’s in it for you? Bernard Murray-Gates Principal consultant, CITI 15 seconds…30 seconds…45 seconds…1 minute…2 minutes to go…3 minutes to go…4 minutes to go…5 minutes to go…

2. © CITI Limited The value of a Community of Practice (CoP)

3. © CITI Limited Why do organisations create CoPs? A Government Agency

4. © CITI Limited WIIFM? How do best in class organisations grow CoPs?

5. © CITI Limited Translating strategy into action (CITI’s V-Model) Target Operating Model Vision Business impacts Benefits Side effects Operational impacts Blueprint Delivery through projects, programmes and line activities

6. © CITI Limited How to embed change (CITI’s Change Diamond)

7. © CITI Limited Tracking your CoP development Forming, StormingNormingPerforming Vision Draft, challenge, change… Promoted, challenged Shared, evolving ‘the way we work’ CultureBenefitsMetricsContent Anecdotal, individual stories Stakeholder feedback Performance across the portfolio Language, tools and templates Governance layers added Business layers added ‘Mood’, ‘energy’, ‘engagement’ Better PPPM performance Business value: better outcomes Informal, reactive Strong group identification Evangelical, business focus

8. © CITI Limited Please visit us on Stand 56 CITI Consulting Solutions