1. The Speed of Trust
Stephen M.R. Covey

2. Trust Myths Myth – Trust is nice to have - social virtue
Reality – Trust is hard-edged economic driver gives speed & low costs that can be measured
Myth – Trust is slow
Reality – Yes: restoring trust takes time, & building trust sometimes can be slow, but once established Trust produces speed – nothing else is as fast

3. Measures of Trust
With Trust
Without
Trust
Speed
Cost 3

4. Four Cores of Credibility
Integrity
Intent
Capabilities
Results

5. Trust’s 13 Behaviors Talk Straight Demonstrate Respect
Create Transparency
Right Wrongs
Show Loyalty
Deliver Results
Get Better
Confront Reality
Clarify Expectations
Practice Accountability
Listen First
Keep Commitments
Extend Trust

6. 5 Character Behaviors Talk straight or lying
Demonstrate Respect or not to show respect
Create Transparency or Hide, cover up things, not explaining your reasons behind your actions
Right Wrongs – deny or justify wrongs
Show Loyalty – betray or take credit yourself

7. 5 Competence Behaviors
Deliver Results – perform poorly or fail to deliver
Get Better – force fit become irrelevant
Confront Reality – give lip service, ignore reality
Clarify Expectations – leave expectations unclear
Practice Accountability – point fingers, don’t take responsibility

8. 3 Character & Competence Behaviors
Listen First – speak first / listen last or not at all
Keep Commitments – Over promising & under-delivering – #1 way to build trust, destroys trust fast.
Extend Trust to Others – withhold trust. Real trust!

9. Smart Trust Matrix

10. From Trust to Influence
Who influences You?
Who do You influence?
How?

11. Maslow’s Hierarchy of Needs
Self-actualization
goal of reaching full potential – the best & brightest
Self-esteem
a positive self image, and to have personal satisfaction
Social
contact, and feeling loved & valued
Safety
security & protection.
Physiological
survival, sustenance
& comfort

12. Meet johnny “the Bagger”
How does Johnny “the Bagger” Influence Others?

13. Maslow’s Hierarchy of Needs
Self-actualization
goal of reaching full potential – the best & brightest
Self-esteem
a positive self image, and to have personal satisfaction
Social
contact, and feeling loved & valued
Safety
security & protection.
Physiological
comfort, sustenance
& survival

14. Four Cores of Credibility
Integrity
Intent
Capabilities
Results