1. The 2012/13 Student Finance Application Student Finance England

2. Registration The student registers for a customer reference number, password and secret answer

12. Login The student logs in to the online application

16. Introduction to the online application The student answers questions to confirm they can apply online

22. About you The student answers eligibility questions and core questions about themselves

24. Your course The student chooses a course and answers related questions

31. Your student finance estimate The student chooses whether they want to apply for finance which includes their household income

33. Your income The student answers questions about their own income

35. Your family If the student is income assessed, they answer questions about their family

38. Father’s details In this example, the father applies at the same time as the student. The mother applies seperately. The student sets up an online account for their father. If the father already has a customer reference number, they can login to support the student’s application.

47. Your income [father] The father enters his income details.

52. Mother’s security details In this example, the mother applies online in a separate session. The student sets up his mother’s details so that she can log in separately.

56. Your Loan The student is shown a final estimate of what they can get. They then choose what they want to borrow for Tuition Fee Loan and Maintenance Loan. They are then shown terms and conditions and they can submit their application.

64. Your next steps The student has submitted their application. They choose which evidence items to send in.

69. Supporting an application For this example, the mother is supporting an application separately from the student. She logs in with her own customer reference number and supports the student’s application online.