1. Name, DESIGNATION Title, Company Name Date 2013 RRSP Loan Program Edward Jones

2. Agenda  RRSP Loan details  Before you begin  Selecting a sales process  BankLink — Launching BankLink — Your BankLink dashboard — Completing the loan application — Tracking your loans — Application tips — Obtaining support

3. RRSP Loan details Interest rate:Manulife Bank Prime Rate + 0.50%* Loan term:Loan terms of 12 months No penalty for early repayment Minimum loan:$1,000 Maximum loan:$23,000 Application Fees:None Underwriting:Underwriting consists of a credit review. In certain cases, Manulife Bank may require additional information and may contact your client directly. Investment options: Any investment available on the Edward Jones self-directed RRSP platform. For off-book accounts, Manulife segregated funds and fixed annuities. Payment options:Regular option:  Equal payments made over 12 consecutive months 90-day deferred payment option:  Equal payments made over 9 consecutive months  Interest begins to accrue when loan is advanced *As at October 1, 2012 Manulife Bank’s Prime Rate is 3.00% and the Annual Percentage Rate (APR) is 3.50%. The APR is based on a one-year term with 12 regular monthly payments. Rates are variable and subject to change.

4. Before you begin  Manulife Bank RRSP Loan applications must be submitted online using BankLink.  Ensure you have a current Repsource ID and password at manulife.ca/repsource  Ensure you have version 7 or higher of the Acrobat ® Reader ® software  Ensure your computer is connected to a printer Acrobat and Reader are registered trademarks of Adobe Systems Incorporated in the United States and/or other countries.

5. Selecting a sales process Sale made in your office (recommended)  Complete the online application with your client  Have them sign the loan documents all in one meeting  It should take you about 10 minutes to complete the online application Sale made away from office after prior discussion with client  Confirm with your client over the phone that they would like to proceed with an application  Start the online application and bring system-generated forms to your client meeting for signatures  Upon your return to the office, complete the online application Sale made away from office without prior discussion with client  Complete the Client Authorization Form (AB0404E) during client meeting  Upon return to the office, complete the online application

6.  BankLink is our online application and client information tool.  Easier than ever to provide your clients with an RRSP Loan  Guides you step-by-step through the application process  Pre-populates client’s information  Request a pre-approval  Save and close the application and return to complete it later  Provides a customized instruction sheet and loan documents  Track the status of your loans on the BankLink homepage

7. Launching BankLink Login to Repsource here Click here if you don’t have a Repsource ID Login to Repsource at manulife.ca/rrsploanmanulife.ca/rrsploan

8. Launching BankLink Application instructions are available on the BankLink welcome page. Application instructions

9. Launching BankLink Select “Start” on the welcome page Click “Start” button

10. Your BankLink dashboard Homepage displays the status of all your loan applications

11. Completing the loan application To start a new application, select “Apply for a product” from the “My Options” menu Click here to begin an application

12. Completing the loan application Pick your appropriate advisor code Search to see if we already have information about your client Select your advisor code Search by client name or SIN Dealer-rep codes should not be used on BankLink PERIOD

13. Completing the loan application Choose a new or existing client and select a product Begin an application for an existing client Begin an application for a new client

14. Completing the loan application

15. Complete the applicant information (for new clients) Mandatory fields in yellow

16. Completing the loan application Summary of your progress through the application Complete the disclosure information

17. Completing the loan application Request a pre- approval (optional) Click here to request pre- approval Pre-approval status appears in the information bar

18. Completing the loan application Complete the income information Click here to exit an application Click here to save an application

19. Investment options – Edward Jones Complete the investment information based on options for Edward Jones advisors

20. Investment options – completing the screen Complete the investment information based on options for all other advisors Enter Edward Jones 10 digit account number here. Do not select ‘New Investment’

21. Completing the loan application View the sample cheque if you’re not sure which numbers go where Complete the payment information

22. Payment terms Edward Jones – 12 month terms only!

23. Completing the loan application Select “submit” to complete the loan application You must click “Submit”, even if you’ve already requested pre- approval Status of the loan application

24. Completing the loan application Print the loan documents, obtain client signature and fax to Manulife Bank. Click here to open a window with the loan documents Print now or save a copy to print later

25. Tracking your loans You can track the status of your loans on the dashboard View the status of your loans

26. Application tips  You must select the “submit” button to complete the application process — Even if you’ve previously requested a pre-approval  RRSP loan documents should be faxed to Manulife Bank — No need to forward originals — Do not fax and mail the documents (this may result in two loans being funded)  For your own personal loan application — Have another advisor or licensed marketing assistant sign the Representative assertions section

27. Obtaining Support Click here for support If you require assistance with the application, click on “Need Help?”

28. Important Notes Borrowing to invest in an RRSP may not be appropriate for everyone. Your clients will need the financial means to meet their loan obligations. In addition, investments held in an RRSP may fluctuate in value. Your clients should be aware that, regardless of their RRSP’s performance or value of any investments held in their RRSP, they will be required to meet their loan obligations in full. Please ensure clients read the terms of their loan agreement and the investment details for important information. Manulife Bank of Canada solely acts in the capacity of lender and loan administrator and does not provide investment advice of any nature to individuals or advisors. The dealer and advisor are responsible for determining the appropriateness of investments for their clients and informing them of the risks associated with borrowing to invest. RRSP Loans are offered through Manulife Bank of Canada. Manulife, Manulife Bank, the Manulife Bank For Your Future logo, the Block Design, the Four Cubes Design, and Strong Reliable Trustworthy Forward-thinking are trademarks of The Manufacturers Life Insurance Company and are used by it, and by its affiliates under license.

29. Thank you