1. Evaluating the Effectiveness of the Food Program & UST Program at Santa Clara County DEH By: Michelle Santos University of San Francisco December 5, 2013

2. Background Santa Clara County Department of Environmental Health Hazardous Materials Compliance Division (SCC DEH HMCD)

3. Objectives 1) Clearly identify the goals of the programs within DEH 2) Identify methods and metrics for evaluating the effectiveness of DEH programs in meeting their goals 3) Gather and analyze data related to program effectiveness 4) Provide an Excel model that allows the DEH to evaluate current and future trends in program effectiveness

4. Programs Food Program (FP) UST Program -Part of the Consumer Protection Division -Recreational pools and spas, land use, drinking water, certified farmers markets, etc. -Specifically Food Safety -Grocery stores, liquor stores, bakeries, restaurants, mobile food facilities, etc. -conduct routine and follow-up inspections -investigate complaints and suspected foodborne illnesses -Carry out food recalls -Conduct multi-lingual food safety classes, -Conduct plan reviews for new and remodeled facilities -Issues permits.

5. Food Program * Major risk factor violations & Foodborne Illness Complaints Specific major risk factor violations that were most predictive of foodborne illness complaints

6. Food Program (cont’d.) 497,449 violations TOTAL 390 Foodborne Illness Investigations -15,088 Facilities 497,449 violations TOTAL 390 Foodborne Illness Investigations -15,088 Facilities 473,225 NOT linked to 014 investigation/s -14,792 Facilities 473,225 NOT linked to 014 investigation/s -14,792 Facilities 24,224 linked to 014 investigation/s -296 Facilities 24,224 linked to 014 investigation/s -296 Facilities 16,016 Major Violations -5,154 Facilities -11,439 Serial Numbers 16,016 Major Violations -5,154 Facilities -11,439 Serial Numbers 846 Major Violations without valid 014 within 6 months -223 Facilities -616 Serial Numbers 846 Major Violations without valid 014 within 6 months -223 Facilities -616 Serial Numbers 95 Major Violations w/ valid 014 within 6 months -53 Facilities -74 Serial Numbers 95 Major Violations w/ valid 014 within 6 months -53 Facilities -74 Serial Numbers

7. Data

8. Programs Food Program (FP) UST Program -Part of HMCD -Hazardous materials business plans, toxic gas storage, hazardous materials compliance, etc. -Specifically UST Program -Gas stations -conduct routine and follow-up inspections -Operating permit -Leak detection systems -Financial responsibility

9. UST Program Decrease in the number of leaks/spills and the duration of each case

10. UST Program (cont’d.) LOP data (FY 2008-2013) -34 cases LOP data (FY 2008-2013) -34 cases Count of substances released Ratio of cases completed to cases still open Average duration of each case

13. 497,449 violations TOTAL -15,088 Facilities 497,449 violations TOTAL -15,088 Facilities 2, 463 Violations Under PE 2399 (Underground Storage Tanks) City Code Facility ID Year UST Program (cont’d.)

17. Conclusion Food Program Relevant data Allows inspectors to better focus their efforts to specific facilities Improve coding of violations No duplicates Include “major” UST Program Small data set Difficult to establish trends Possibly positive in showing that there weren’t a lot of cases Improvement within a few years

18. QUESTIONS?

19. References Staff of Santa Clara County HMCD Staff of Santa Clara County CPD Staff of San Diego County DEH CCDEH