1. Success Factors: Building Blocks for a Successful Contingency Program ACP - NY Capital Chapter Meeting, May 10 2007

2. Introduction  Traditional core planning initiatives are important, but lack context and immediacy for most employees  Program development must provide methods to supply context and maintain immediacy  Additional time/effort spent will pay off in increased visibility and program strength

3. Presentation Topics  Project initiation and management  Tools to increase visibility  Tools to strengthen your program  Tools to increase your reach  Questions/discussion

4. Project Initiation and Management “Establish the need for Business Continuity Planning (BCP) within a Business Continuity Management (BCM) process, including resilience strategies, recovery objectives, business continuity and crisis management plans, and including obtaining management support, and organizing and managing the project to initiate the process to completion within agreed upon time and budget limits.” (Source: DRII, http://www.drii.org/DRII/ProfessionalPractices/Pro_01_Project.aspx)

5. Project Initiation and Management The Professional’s role is to: 1.Lead sponsors in defining objectives, policies, and critical success factors 2.Coordinate and organize/manage the BCP project and overall BCP process using a steering committee and project task force 3.Oversee the BCP process through effective control methods and change management 4.Present (sell) the process to management and staff 5.Develop project plan and budget to initiate the process 6.Define and recommend process structure and management 7.Manage the project to develop and implement the BCP process (Source: DRII, http://www.drii.org/DRII/ProfessionalPractices/Pro_01_Project.aspx)

6. Tools to Increase Visibility  Policy  Compliance agreements  Regular compliance reports  Presentations

7. Policy  Why have a policy?  Policy components –Statement –Scope –Responsibilities –Procedural Notes

8. Compliance Agreements  Why have compliance agreements?  Agreement components –Statement of support –Requirements –Reminder to include in performance goal for Coordinators –Signature and date

9. Regular Compliance Reports  Why create compliance reports?  Report components –Created for each senior leader –Refreshed quarterly –Cover letter with overall assessment and high level issues for organization –List of plans in organization, with Plan Owner and Coordinator –Rating for each requirement included in Compliance Agreement

10. Executive Presentations  Why schedule presentations?  Presentation components –Industry issues –Enterprise issues

11. Tools to Strengthen Program  Standardize all documents  Develop general educational materials and how-to guides  Cultivate BC/DR Coordinator network  Customer facing documents  Public-Private partnerships

12. Tools to Extend Your Reach  RSS Feeds  Electronic newsletters  Industry consortiums  Join an ACP chapter! –Networking –Education –Information Resources

13. Questions? Thank you! Julie Hock-Noble Manager of Contingency Planning Time Warner Telecom Julie.Hock-Noble@twtelecom.com (303) 542-4488 office