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BEST SURVEY 2007 Extra report 2007 Based on 400 interviews in areas surrounding Vienna city.

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Presentation on theme: "BEST SURVEY 2007 Extra report 2007 Based on 400 interviews in areas surrounding Vienna city."— Presentation transcript:

1 BEST SURVEY 2007 Extra report 2007 Based on 400 interviews in areas surrounding Vienna city

2 BEST 2007 BEST Survey 2007 2 Contents About the survey Participants Sample Method How to read the graphs Overall results Quality dimension indexes, individual questions Satisfaction and impact Appendix Quality dimensions and indexes for subgroups Background information

3 BEST 2007 BEST Survey 2007 3 About the survey The following cities participated in the BEST 2007 survey: Stockholm (Extended questionnaire) Oslo (Extended questionnaire) Helsinki (Extended questionnaire, with additional questions) Copenhagen (Extended questionnaire, with additional questions) Vienna (Extended questionnaire) Berlin (Extended questionnaire) Prague (Extended questionnaire) For all cities 1000 residents in defined areas have been interviewed. The exception is Helsinki where 150 additional interviews where performed in the Espoo area. All interviews have been done by telephone. The response rate for each city is given in the table to the right. Results from the survey have been weighted with respect to sex and age to match the profile in each area. The Helsinki results are weighted with respect to geography as well, to correct for the uneven distribution of interviews resulting from the extra interviews in Espoo. All 1150 interviews in Helsinki are included in the analysis. The questionnaire used in the survey is an updated version of the 2006 questionnaire. Since 2006 one new statement (‘The information is good in stops and terminals’) and two new background questions (‘region/geography’ and ‘usage of different modes of public transport’) have been added. In Copenhagen the question on ‘usage of PT modes’ have been formulated differently. In Copenhagen respondents were asked how often they used each transport mode. For reporting and comparison purposes these questions have been recoded as follows: If a respondent states that he/she travels with PT on a daily basis, all transport modes which this respondent use on a daily basis is coded as ‘generally uses’. Transport modes who are not used on a daily basis have for this respondent been coded as ‘not used generally’. Response rate Stockholm64 % Oslo28 % Helsinki32 % Copenhagen40 % Vienna54 % Berlin33 % Prague31 %

4 BEST 2007 BEST Survey 2007 4 How to read the graphs The graphs show the proportion of respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements. Respondents with a neutral position are not displayed in the graphs. The topmost column show the distribution for the compound index, while the columns underneath show the distributions for the individual questions that make up the index. The graph show proportion of respondents that agree/disagree to the statement (as described in more detail above). The topmost column show the distribution for the total city sample, while the columns underneath show the distribution for certain relevant subgroups of the total population – the subgroups included are sex, age, travel frequency, place of residence (city region) and mode(s) of public transport used most often by the respondent.

5 Results 2007

6 BEST 2007 BEST Survey 2007 6 Vienna – surrounding areas Indices 2007 20072006200520042003 6965646667 635558 60 7067737473 5147504748 686468 67 8380 7986 69626665 7776 3941373527 7264676668

7 Vienna – surrounding areas 2007 Quality dimensions

8 BEST 2007 BEST Survey 2007 8 Vienna – surrounding areas Traffic supply 20072006200520042003 635558 60 6255595857 4840363844 8889908883 5648495158 6965686467 6556595561 6348525958 574252 53

9 BEST 2007 BEST Survey 2007 9 Vienna – surrounding areas Information 20072006200520042003 5147504748 5649535250 3945474345 57----

10 BEST 2007 BEST Survey 2007 10 Vienna – surrounding areas Staff behaviour 20072006200520042003 686468 67 6864687067 6865686667

11 BEST 2007 BEST Survey 2007 11 Vienna – surrounding areas Security and safety 20072006200520042003 8380 7986 7872757080 8178 7985 9091868793

12 BEST 2007 BEST Survey 2007 12 Vienna – surrounding areas Comfort 20072006200520042003 69626665 7362677065 7164666770 6763686660 6252615759 7169676571

13 BEST 2007 BEST Survey 2007 13 Vienna – surrounding areas Social Image 20072006200520042003 7776 5956515251 8286848887 9086928788

14 BEST 2007 BEST Survey 2007 14 Vienna – surrounding areas Value for money 20072006200520042003 3941373527 4144383928 3738353126

15 Vienna – surrounding areas 2007 Appendix

16 Vienna – surrounding areas 2007 Citizen satisfaction in subgroups

17 BEST 2007 BEST Survey 2007 17 Vienna – surrounding areas CITIZEN SATISFACTION - subgroups Gender Age PT travel frequency

18 Vienna – surrounding areas 2007 Traffic supply in subgroups

19 BEST 2007 BEST Survey 2007 19 Vienna – surrounding areas Traffic supply - subgroups Gender Age PT travel frequency

20 BEST 2007 BEST Survey 2007 20 Vienna – surrounding areas Good for work/school trips - subgroups Gender Age PT travel frequency

21 BEST 2007 BEST Survey 2007 21 Vienna – surrounding areas PT is good for leisure trips - subgroups Gender Age PT travel frequency

22 BEST 2007 BEST Survey 2007 22 Vienna – surrounding areas PT is good for trips in the city centre - subgroups Gender Age PT travel frequency

23 BEST 2007 BEST Survey 2007 23 Vienna – surrounding areas PT is good for trips outside the city centre - subgroups Gender Age PT travel frequency

24 BEST 2007 BEST Survey 2007 24 Vienna – surrounding areas Nearest stop is close to where I live - subgroups Gender Age PT travel frequency

25 BEST 2007 BEST Survey 2007 25 Vienna – surrounding areas Travel time on PT is reasonable - subgroups Gender Age PT travel frequency

26 BEST 2007 BEST Survey 2007 26 Vienna – surrounding areas I am satisfied with the number of departures - subgroups Gender Age PT travel frequency

27 BEST 2007 BEST Survey 2007 27 Vienna – surrounding areas Waiting time is short at transfers - subgroups Gender Age PT travel frequency

28 Vienna – surrounding areas 2007 Reliability in subgroups

29 BEST 2007 BEST Survey 2007 29 Vienna – surrounding areas Reliability - subgroups Gender Age PT travel frequency

30 Vienna – surrounding areas 2007 Information in subgroups

31 BEST 2007 BEST Survey 2007 31 Vienna – surrounding areas Information - subgroups Gender Age PT travel frequency

32 BEST 2007 BEST Survey 2007 32 Vienna – surrounding areas It is easy to get the information needed when planning a trip - subgroups Gender Age PT travel frequency

33 BEST 2007 BEST Survey 2007 33 Vienna – surrounding areas Information is good when traffic problems occure - subgroups Gender Age PT travel frequency

34 BEST 2007 BEST Survey 2007 34 Vienna – surrounding areas Information is good in stops and terminals - subgroups Gender Age PT travel frequency

35 Vienna – surrounding areas 2007 Staff behavior in subgroups

36 BEST 2007 BEST Survey 2007 36 Vienna – surrounding areas Staff behaviour - subgroups Gender Age PT travel frequency

37 BEST 2007 BEST Survey 2007 37 Vienna – surrounding areas Staff answers my questions correctly - subgroups Gender Age PT travel frequency

38 BEST 2007 BEST Survey 2007 38 Vienna – surrounding areas Staff behaves nicely and correctly - subgroups Gender Age PT travel frequency

39 Vienna – surrounding areas 2007 Security and safety in subgroups

40 BEST 2007 BEST Survey 2007 40 Vienna – surrounding areas Security and safety - subgroups Gender Age PT travel frequency

41 BEST 2007 BEST Survey 2007 41 Vienna – surrounding areas I feel secure at stations and bus stops - subgroups Gender Age PT travel frequency

42 BEST 2007 BEST Survey 2007 42 Vienna – surrounding areas I feel secure on board busses and trains - subgroups Gender Age PT travel frequency

43 BEST 2007 BEST Survey 2007 43 Vienna – surrounding areas I am not afraid of traffic accidents when using PT - subgroups Gender Age PT travel frequency

44 Vienna – surrounding areas 2007 Comfort in subgroups

45 BEST 2007 BEST Survey 2007 45 Vienna – surrounding areas Comfort - subgroups Gender Age PT travel frequency

46 BEST 2007 BEST Survey 2007 46 Vienna – surrounding areas PT travel is comfortable - subgroups Gender Age PT travel frequency

47 BEST 2007 BEST Survey 2007 47 Vienna – surrounding areas Transfers are easy - subgroups Gender Age PT travel frequency

48 BEST 2007 BEST Survey 2007 48 Vienna – surrounding areas Busses and trains are modern - subgroups Gender Age PT travel frequency

49 BEST 2007 BEST Survey 2007 49 Vienna – surrounding areas Busses and trains are clean - subgroups Gender Age PT travel frequency

50 BEST 2007 BEST Survey 2007 50 Vienna – surrounding areas I normally get a seat when travel with PT - subgroups Gender Age PT travel frequency

51 Vienna – surrounding areas 2007 Social image in subgroups

52 BEST 2007 BEST Survey 2007 52 Vienna – surrounding areas Social image - subgroups Gender Age PT travel frequency

53 BEST 2007 BEST Survey 2007 53 Vienna – surrounding areas More people will travel with PT in the future - subgroups Gender Age PT travel frequency

54 BEST 2007 BEST Survey 2007 54 Vienna – surrounding areas PT is good for the environment - subgroups Gender Age PT travel frequency

55 BEST 2007 BEST Survey 2007 55 Vienna – surrounding areas PT is beneficial to society - subgroups Gender Age PT travel frequency

56 Vienna – surrounding areas 2007 Value for money in subgroups

57 BEST 2007 BEST Survey 2007 57 Vienna – surrounding areas Value for money - subgroups Gender Age PT travel frequency

58 BEST 2007 BEST Survey 2007 58 Vienna – surrounding areas PT gives good value for money - subgroups Gender Age PT travel frequency

59 BEST 2007 BEST Survey 2007 59 Vienna – surrounding areas PT fares are reasonable - subgroups Gender Age PT travel frequency

60 Vienna – surrounding areas 2007 Loyalty in subgroups

61 BEST 2007 BEST Survey 2007 61 Vienna – surrounding areas Loyalty - subgroups Gender Age PT travel frequency

62 Vienna – surrounding areas 2007 Background information

63 BEST 2007 BEST Survey 2007 63 Public transport travel frequency – Vienna – surrounding areas 2007

64 BEST 2007 BEST Survey 2007 64 Life situation – Vienna – surrounding areas 2007

65 Results 2007 – other available reports at best2005.net

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