1. INTRODUCTION TO TELEWORK By Jean-Claude Marot JC Consultants jcmarot@claranet.fr www.ednes.org/wistcis

2. THE TELEWORK The teleworker carries on his activity : away from the site where the result of his work is expected, with the help of IT equipment and/or telecommunication tools. with no physical possibility of direct supervision by the principal of the execution of the work.

3. CONTENT OF THE SLIDES Basic configurations for teleworking The telework issues Number of teleworkers in Europe Introducing telework

4. BASIC CONFIGURATIONS Home-based teleworking Telecentre Mobile teleworking Networked teleworking

5. HOME BASED TELEWORK Telework can be carried out in the teleworker's own house Alternate teleworking Full-time home teleworking Independent teleworking

6. TELECENTRE A distance-working unit where a group of professionnals e-work for their employer(s) Satellite centre Shared telecentre

7. MOBILE TELEWORK Electronic tools are used for maintain contact with the head office, wherever the location of the workers Professionals who travel a lot Multisituated activity

8. NETWORKED TELEWORKING Physically dispersed team working in collaboration Scattered team of researchers Scattered team of experts Exploitation of the time difference

9. THE TELEWORK ISSUES Teleworking involves both positive and negative features for the firm for the employees for the society

10. ADVANTAGES FOR THE FIRMS To make savings lower overheads optimisation of human resources continuity of service lower absenteeism To enhance competitiveness increase the flexibility of the company's organisation facilitate recruitment of personnel improve commercial penetration raise employee productivity enhance the quality of work enables human resources to be mutualised

11. ADVANTAGES FOR THE EMPLOYEES Living conditions lower travel time and costs fewer traffic and parking problems more regulation of the constraints of daily life more time for family and social life less stress for the teleworkers Working conditions opportunitie for the disabled possibilities of local employment flexible working hours and sites improved work concentration permanent access to work tools freedom of action and organisational flexibility small teams of work (telecentre) to reconcile work with family obligations (home-based telework).

12. ADVANTAGES FOR THE SOCIETY Facilitating territorial planning Improving environmental protection

13. RISKS FOR THE COMPANY Sometime, it is not possible to carry out a project of telework It is not always advisable to create an office at home Not everyone has the required teleworker profile Remote management is not alway easy to do Risks of disputes concerning equipment ownership and maintenance Teleworking is neither a right nor an obligation Some trade unions refuse the telework Implementing telework can be expensive

14. RISKS FOR THE EMPLOYEES The negative effects of the "all-screen" work The negative effects of the teleworker autonomy Specific risks of home-based telework Specific risks of mobile telework

15. RISKS FOR THE SOCIETY The positive effect on the environment could be relatively insignificant The dangers of total flexibility The risks of offshore relocation Technology doesn't solve everything

16. THE EXPONENTIAL GROWTH OF TELEWORK IN EUROPE Upsurge of teleworking in Europe : 1 million in 1994 10 millions in 2000 21 millions in 2002

17. VARIATIONS ACCORDING TO COUNTRY Wide variations in percentages of teleworkers according to country : much developed in the countries of Northern Europe less developed in the countries more to the south

18. TO INTRODUCE TELEWORK The three general conditions for introducing telework into an organisation : telework must represent a true value-added for the firm telework must represent a real benefits for the main players involved the players involved must be able to recognise and exploit these benefits

19. BASIC PRINCIPLES Ensure that the project is of strategic interest Ensure proper willingness of interested parties First involve the executives Establish a suitable management method Bear in mind that the project is subject to change or withdrawal

20. CONTACTS www.ednes.org/wistciswww.ednes.org/wistcis www.ednes.org/telebaltwww.ednes.org/telebalt