1. January 22, 2010 TCS Public L1 & L2 Handover to BSNL

2. January 22, 2010 2 Pre-requisites User Should Know the URL of Clarity -- http://clarity.sdc.bsnl.co.in/ TNS entry CLRSPH1= (DESCRIPTION = (ADDRESS_LIST = (ADDRESS = (PROTOCOL = TCP)(HOST = 10.196.208.162)(PORT = 1581)) ) (CONNECT_DATA = (SERVICE_NAME =CLRSPH1) ) For running Clarity application, JRE is Java 5 Update 11 (In both XP and Vista environments). Database credentials are same as Clarity Login. Oracle client version 9i with TOAD or PL/SQL Developer. User Must be having execute privilege on the procedures.

3. January 22, 2010 3 Agenda of Issues Number Release Number range creation Workgroup addition/deletion/rerouting New port creation. NE updation and cross connecting them with circuits. Addition of service types to existing ports. Change in network type(ex: P2.2 to P3 and vice versa). Task in assigned state from long time. Cancellations and Halt reasons 691 errors and BB_NIB_DONE is in Inprogress state from long time. Task Errors.

4. January 22, 2010 Number Release and Number Range Creation For Number Release, Front end screen is present in CRM. Contact CSR for Number release. For Number Range Creation, Please follow the process below :

5. January 22, 2010 Number Range Creation

6. January 22, 2010 Number Range Creation

7. January 22, 2010 Number Range Creation

8. January 22, 2010 Number Range Creation

9. January 22, 2010 Number Range Creation

10. January 22, 2010 New port creation Procedure  Procedure name: MIG_INSERT_PORT  Right click on procedure and select test  A test window will appear  Enter the necessary inputs asked in test window  Click on Start Debugger or press F9  Click on the Run or press Ctrl+R  Input Parameters  i_ticketno:mention the ticket number (ex:SD4555)  i_equp_id:mention the equiptment id(you can get this value from the following query Select * from equipment where equp_locn_ttname=‘HYDGRTO01’  i_locn_name:HYDGRTO01

11. January 22, 2010 NE Port Updation and Cross Connections  Procedure name: BSNL.BSNL_INSERT_CIRCUIT_PORT  Right click on procedure and select test  A test window will appear  Enter the necessary inputs asked in test window  Click on Start Debugger or press F9  Click on the Run or press Ctrl+R  Input Parameters  i_ticketno:mention the ticket number(ex:SD4555)  i_equp_id:mention the equiptment id(you can get this value from the following query Select * from equipment where equp_locn_ttname=‘HYDGRTO01’

12. January 22, 2010 Addition of service type to existing ports  Procedure name: BSNL.BSNL_ADD_SERV_TYPE  Right click on procedure and select test  A test window will appear  Enter the necessary inputs asked in test window  Click on Start Debugger or press F9  Click on the Run or press Ctrl+R  Input Parameters  service_type:LANDLINE/PCO/ISDN_PRI  i_equp_id:mention the equiptment id(you can get this value from the following query Select * from equipment where equp_locn_ttname=‘HYDGRTO01’

13. January 22, 2010 Network change procedure  Procedure name:BSNL.BSNL_P2_P3_LATEST  Right click on procedure and select test  A test window will appear  Enter the necessary inputs asked in test window  Click on Start Debugger or press F9  Click on the Run or press Ctrl+R  Input Parameters  i_sero_id: Service_order_number.  i_network_type : New network type(P3 or P2.2)

14. January 22, 2010 Task Errors All Update tasks & CLOSE_SO might fail with the following error message when CRM db/Server is down Failed to set the task status to completed:ORA-20904: Error in calling MilestoneReached callback API: Fault: -2: MSR: Failure. Exception String:javax.xml.ws.soap.SOAPFaultException: business exception ORA-06512: at "CLARITY.SEIT_POST_STATUS_UPDATED", line 196 ORA-04088: error during execution of trigger 'CLARITY.SEIT_POST_STATUS_UPDATED' Failed to set the task status to completed:ORA-20904: Error in calling MilestoneReached callback API: Fault: -2: MSR: Failure. Exception String:javax.xml.ws.WebServiceException: org.jboss.ws.core.WSTimeoutException: Timeout after: 255000ms ORA-06512: at ""CLARITY.SEIT_POST_STATUS_UPDATED"", line 196 ORA-04088: error during execution of trigger 'CLARITY.SEIT_POST_STATUS_UPDATED'"

15. January 22, 2010 Task Errors Resolution : Run the following script when the CRM database is stabilized. UPDATE SERVICE_IMPLEMENTATION_TASKS SET SEIT_STAS_ABBREVIATION = 'ASSIGNED' WHERE SEIT_STAS_ABBREVIATION = 'ERROR' and SEIT_ID IN (SELECT DISTINCT SEIT_ID FROM SERVICE_TASK_COMMENTS, SERVICE_IMPLEMENTATION_TASKS WHERE SETC_SEIT_ID = SEIT_ID AND SEIT_STAS_ABBREVIATION = 'ERROR' AND (SETC_TEXT LIKE '%listener%' OR SETC_TEXT LIKE '%business%' OR SETC_TEXT LIKE '%Timeout%')) and ROWNUM < 50;

16. January 22, 2010 Task Errors BB_INVOKE_NIB task might fail with the following message: ServiceUserID does not exists PLEASE CHECK THE ORDER AND RESET THE TASK. Resolution Update the correct user id in BB_USER_ID and then RESET the task. The correct user id is available with the P2.2 incharge / NIB

17. January 22, 2010 17 Questions ?

18. January 22, 2010 TCS Public Thank You