1. The Journey to Successful Telecare Delivery Liz Lewis- Telecare Manager Karen Foster- Business Development Manager

2. Who are we? Trading arm of Registered Housing Provider Bringing Housing and Technology together Over 10,000 Telecare Connections Providing: –Installation –Monitoring –Responder –Training

3. The secret of our Success

4. Housing and Technology Linking existing services New Developments Increasing Awareness

5. Service Review Goals Fit for growth

6. Striving for Excellence 2010 first TSA inspection 2011 TSA additional modules 2011 National TSA Crystal Award Winner 2012 Platinum Status TSA to Euro Standards 2013 TSA Professional of the Year

7. Gaps –Barriers –Solutions!

9. The Customer BeforeAfter 24 Hour Care No dignity or independence Expensive Care Costs 11.5 Hours Care per day Dignity and independence Savings of over £70k pa

10. What else can we do to help? Monitor the effects of changes in health in order to find the balance in medication levels.

11. Forging New Partnerships Healthy Living Pharmacies Care Providers and Care Homes Suppliers Third Sector Stafford and Surrounds Clinical Commissioning Groups

12. Taking the Initiative

13. Thinking Outside the Box Existing ServicesIn Development Telecare Roadshow Training Assistance Dogs Box of Trix Training on and promotion of Assistive Technology at third sector groups Pharmacies Try before you lease Training and Maintenance Services Professionals Assistive Technology Forum Supporting Care Homes Installation and support for non- linked alarm equipment Assistive Technology Show Flat Specialist Markets- LDD, Epilepsy

14. Invest to Save Working to grow awareness of Telecare we increased referrals to the service by a massive 62%.

16. Taking the Lead Priority Lead for Accidents and Falls for the Health and Wellbeing Board Telecare and Housing Rep for Staffordshire Digital Inclusion Programme Board New Services

17. Karen Foster – Karen.Foster@sarh.co.ukKaren.Foster@sarh.co.uk Liz Lewis – Liz.Lewis@sarh.co.ukLiz.Lewis@sarh.co.uk Stafford and Rural Homes You First Service - 0800 111 4554