1. MS104: Teacher Technology Care “I do not fear computers. I fear the lack of them.” - Isaac Asimov “I do not fear computers being used. I fear them being broken and not repaired.” - Michelle McCaffrey

2. DOE Help Desk/Service Center You can call in a software or hardware issue: 718- 935- 5100 Hours of Operation: 6am to 6pm Monday to Friday, and 8am to 4pm on Saturdays To report an incident, you will need: ▫Serial Number ▫Model type/number ▫DOE Asset ID ▫Clear description of issue

3. DOE Help Desk/Service Center To report incident online: https://servicecenter.nycenet. edu/selfsupport/login.asp https://servicecenter.nycenet. edu/selfsupport/login.asp You can log on with your Outlook ID (beginning of your email address) & password

4. SmartBoards &Projectors SMARTBoard Customer Support 1-866- 5186791 or http://www.smarttech.com/us/Support/Browse+Sup porthttp://www.smarttech.com/us/Support/Browse+Sup port NEC Projector Help: 1-800-836-0655 Other projector model - simply Google the “make and model/Customer Service” for assistance troubleshooting

5. Reserving/Signing Out Laptop Carts To reserve a laptop cart, please sign out https://docs.google.com/spreadsh eet/ccc?key=0AhjDvKczCfJndEx hY09CUG8yRE5meDdqSnkwaD lmb0E&hl=en_US#gid=0 OR Visit the Wiki

6. Laptop Cart Keys Keys should be CAREFULLY turned & removed Do not leave them in the cart doors Cart keys are housed with the following point people: ▫4 th Floor - Ms. Gleason ▫3 rd Floor - Ms. Colisimo ▫2 nd Floor – Ms. Boerschig ▫1 st Floor – Ms. Clark ▫Carts & keys must be returned to the above teachers

7. Consideration: Carts & Colleagues All laptops are numbered, teachers must ASSIGN laptops to students and keep track of student users Teachers should make sure students SHUT DOWN their laptops before putting them in the mobile cart Place all laptops in their labeled slots with wires NEATLY in appropriate slots Plug power wires back into laptops, however, DO NOT leave computers charging over night (turn off power switch in the back or unplug) Before allowing your students to print, please make sure select the pages that they want to print and are not selecting excess pages. Create and enforce printing rules for your class Cart & key must be returned to the floor cart point person

8. Reporting Laptop Cart Issues Please report ALL issues (hardware & software) A.S.A.P. so that they can be repaired in a timely manner Complete Laptop repair slip completely & submit top portion to Ms. Boerschig & bottom portion should be lightly taped to laptop

9. MS104: Student Technology Care “One of the most feared expressions in modern times is 'The computer is down.' ” -Norman Ralph Augustine “One of the most feared expressions in modern times is ‘An MS104 student broke the technology contract’” - Ms. McCaffrey

10. Technology Contracts ALL students must read & sign a technology contract before beginning to use laptops/computers in our school Parents/Guardians must also read & sign contract These contracts are an official agreement & will be filed ANY violation of this contract will terminate a student’s privilege to use a laptop/computer

11. Contract…

12. Review: MS104 Technology Contract I understand that the use of technology is a privilege, not a right, and inappropriate use will result on the cancellation of those rights. I will use the technology equipment for educational purposes only. When using school computers, I will: ▫be polite ▫use appropriate language ▫not look at or use anyone else's work without permission

13. Review: MS104 Technology Contract I will treat all technology equipment (mice, keyboards, headphones, hardware and software) with care. Vandalism will result on the cancellation of my privileges and other disciplinary actions. I will not install "pirated software" or knowingly use flash drives with viruses on any equipment. I will not download files that are inappropriate or that could render our network inoperable by exceeding its capability. (Music, programs, videos etc.)

14. Review: MS104 Technology Contract I will always log off my workstation after finishing my work. I will not use technology equipment for games, to do so will result in an instant referral. E-mail should only be checked for assignments sent to school. For no other reason should students check their e-mail.

15. Review: MS104 Technology Contract I will not open, delete, move or modify other people's files without their permission. I will not change any settings. I will only use the Internet for appropriate learning activities. I understand that I am not allowed to search for inappropriate content or access inappropriate sites on the Internet. I recognize and honor the intellectual property of others. I will comply with legal restrictions regarding plagiarism and the use and citation of information resources

16. Contract Importance/Signature

17. Be Responsible! Treat the laptops with respect You abuse it, you lose it! Please may sure you report any computer issues immediately to your teacher Save your work Shut down your computer when instructed by your teacher When returning laptops: ▫Place carefully in the corresponding numbered slot ▫Plug in neatly