2. Howard Cooper Head of Quality, Sellafield Ltd The Sellafield Excellence Journey Date: 2 nd November 2011

3. Excellence What is Excellence to You? What is the last Excellent thing you did? What is the last Excellent thing you experienced?

4. Excellence Customers Stakeholders Cost Ethical / Sustainable Function / Form Scalability / Compatibility Done Well (Low / No Waste) Predictable / Repeatable Improvement One persons excellence is another persons anathema!

5. Excellence at Sellafield Safety Environment Schedule Hazard Reduction Efficiency Future Employment Security Quality Cost Waste Minimisation Local Economy Energy / Nuclear Agenda

6. Overview of Sellafield Nuclear operations since 1946 Power Generation Fuel Manufacture Reprocessing Waste Management High Hazard Facilities Ageing plants Design Construction Fabrication Commissioning Operations POCO Decommissioning Demolition Functional Activities

7. Examples of Excellence Clean site to Pu Delivery in 6 years First Commercial Nuclear Power Station AGR demonstration facility Reprocessing plant operations Discharge reduction to < 1% of peak levels Certification to ISO 9001 & 14001 standards

8. Significant Events INTERNAL Windscale Fire Beach Incident MDF Data Falsification Feed Clarification Cell EXTERNAL Three Mile Island Chernobyl Tokai Mura 7/7 Fukushima

9. Previous Site Programmes Quality Circles TQM World Class Performance Team Inspection Response

10. Local Programmes Scope Customer / Stakeholder Involvement Measures Right Tool Incentive

11. The Right Climate Clear Vision Customer Incentives Stakeholder Convergence Future Opportunities

12. Appropriate Tools Nuclear Model / SBIs Fleet Call / Line of Site ACEMAN Measures and KPIs External Capability Leadership Programme ICP Focus Business Improvement Tools Business Excellence Awards

13. Challenges Supply Chain Personal Drivers / T&C misalignment Process Inertia Organisation Inertia Risk Aversion

14. Success Looks Like …. ? Contract Extension Funding Maintained Acceleration against baseline Savings against baseline Successful New Build Programme New Missions at Sellafield