2. Anchor Staying Put helps older and disabled people to stay in their own homes longer Assisting with improvements, adaptations and repairs, small repairs

3. What are HIA’s Home Improvement Agencies are small, not-for-profit organisations We provide advice, support and assistance to elderly, disabled and vulnerable people We help people to repair, improve, maintain or adapt their home to meet changing needs.

4. We are here to Assist customers who would have difficulty either applying for grants or managing the process of home improvement works Give support to ensure completion of works Seek alternative means of funding to enable the customer to carry out essential works

5. What are HIA’s Home Improvement Agencies are small, not-for-profit organisations We provide advice, support and assistance to elderly, disabled and vulnerable people We help people to repair, improve, maintain or adapt their home to meet changing needs.

6. We provide free Home Safety Checks Physical assessment check Benefit checks & application asst Slips Trips and fall referrals Well being information and asst.

10. Small Repairs No call out fee, CRB checked Technician Customers charged at a fixed hourly rate Customers quoted exact time for repair. Customers never charged more than the original quotation.

11. Nationally 97% Of our customers have been “satisfied” with the service they received

12. Nationally Last year we dealt with over 39,000 enquiries

14. We are here to Help older and disabled people stay living in their own homes Comfortably,safely and independently

15. When the only home you want to be in is your own home