1. Welcome and thanks for coming! 1 Created 21.11.2006 By C. Standerwick Patient Participation Group Lower Clapton Group Practice

2. Agenda Introductions Short intro to PPG’s Feedback from last PPG meeting and action points achieved Group work – your ideas and input! 8 Members to form a committee – volunteers! Talk from Clare Highton on Clinical Commissioning Intentions 2

3. 3 Why? Patient participation groups Extend patient involvement. Engage patients with decisions and changes Provide practical support for the practice. Contribute to the continuous Improvement of services.

4. 4 Agree Mission Statement & Constitution Publicises our vision, values and intentions e.g. “To listen, to liaise, to improve and to feedback” Believe in our mission statement! Constitution – to agree

5. 5 Develop Aims & Objectives Share experiences & feedback Representative cross section of practice population –All ethnic groups, ages, carers, working, unemployed Identifying areas with scope for improvement Highlight excellence Support change Bringing patients and the practice together Put our ideas and progress on the practice website: www.lowerclapton.nhs.uk

6. 6 Continuing Growth Monitor progress against objectives Publicise our successes! Involve people Learn from other groups Expand activity Avoid becoming stale!

7. Agree areas of priority  Undertake patient survey  Review results with PPG  Agree action plan with PPG  Implement changes  Review outcome & publicise report 7

8. Last year – feedback on progress 1.More reception stations to answer phone –Achieved 2.Pt’s who repeatedly DNA – to get letter –Implemented 3.Practice leaflet to be updated –Done & being translated into Turkish 4.Text message reminders for pre-bookable appts –Implemented 5.Publish DNA rates on TV screen –Advice on Ticker tape about attending appts 6.Publish number of available appts –Hard to achieve as changes so quickly 8

9. 9 Please! Be constructive Be realistic Avoid individual complaints

10. 10 National Association Of Patient Participation N.A.P.P www.napp.org.uk Encourage the formation of patient participation groups Provides information Organises national and local conferences for groups to share best practice Maintains the nationwide network of groups Website forum

11. Group work! 1.Mission statement & Constitution 2.8 Volunteers to form a committee please! 3.Agree areas of priority to focus on e.g: –Clinical care –Getting an appointment –Reception issues –Waiting times –Opening times –Parking –Building environment –Others? 11