1. The Product Load Process …from Contracting to Travel Documents 1.Product Flowchart 2.Vendor Contract Templates 3.Testing Scenarios 4.ContourWeb CMS Inputs & Outputs 5.Product in the Reservation Process 6.Product on the Web 7.Product in Travel Documents This document covers the following topics: S:\IT Files\IT_GCS_Documentation\SOPs\Product Flow.pptx

2. Product in Reservations Product in the Web Travel Documents Product in Reservations Product in the Web Travel Documents Testing Procedures Testing Procedures ContourWeb CMS ContourWeb CMS Product Is Bookable 1)Attach Contract 2)Submitted Date 3)Deadline Date 4)Status FIT or PROMO 5)Priority 6)Task Name (as it will appear to customers) 7)Vendor 8)Primary Brand(s) 9)City 10)Country 11)Product Website Link 12)Service Type 13)Star Rating 14)Latitude 15)Longitude 16)2015 Contract Status 17)2015 Contour Status Smartsheet Fields Product Development Is Responsible for: PRODUCT FLOW Hotel Tour

3. VENDOR CONTRACT TEMPLATES Hotel Back to Flow Chart

4. VENDOR CONTRACT TEMPLATES Tour Back to Flow Chart

5. ContourWeb CMS Tours Update tour teaser text and More Details link by going to Service – Other (since it’s Service Type is a Tour) – searching for applicable tour using drop-down menu on the left – go to the Tour’s category tab – click on “CMS” link. The first text box/image upload is for the teaser text and allows one (1) image to upload and three (3) lines of text to display. The second text box populates “More Details”. It allows multiple photos to be uploaded as well as extended text. Change here in ContourWeb CMS: Box 1: Teaser Text Box 2: More Details Next CMS Slide

6. ContourWeb CMS The large cutout screenshot in the middle represents an example of a type of package listed above as it shows in the B2C flow. The first link is “Details”, which is accessed in ContourWeb via the General Tab – Contour CMS link – 2 nd box for uploading multiple photos and extended content. The second link is “More Details”, which is accessed in ContourWeb via the Category tab – CMS link – 1 st box for uploading a single photo and three (3) lines of content & 2 nd box for uploading multiple photos and extended content. The package teaser text is also accessed at the same point and allows a single photo to be uploaded and up to three lines of content. Escorted, Boutique Escorted and Brendan Independent Packages B2C Webpage Outputs The above is the display of the “Details” link in the B2C webpage after the CMS has been populated. Note: Only the 2 nd box (circled in red) & photo(s) need to be populated. Outputs Location of these packages in ContourWeb Back to Flow Chart

7. Testing Procedures Hotel 1.Transpose Vendor Contract Template into Spreadsheet 2.Review for gaps in dates 3.Review for cost 4.Review Service and Category Names 5.Upload Spreadsheet into ContourWeb 6.Use ContourWeb Cost Report to identify low or high costs 7.Use ContourWeb Price Report to identify low or high prices 8.Verify available features 9.Use ContourWeb Report feature to verify 1.Inventory is correct type 2.Inventory levels 3.No gaps 4.End Availability Date 10.Create product test booking using TEST brand and TORG origin 1.Review test voucher 2.Review test advising 1.Send test voucher and advising to Product Development for approval 17 Step Testing Process Back to Flow Chart Hotel Tour Car Air Rail Escorted Tour Golf Pre-Built Independent Transfer Jump To:

8. Testing Procedures Tour Hotel Tour Car Air Rail Escorted Tour Golf Pre-Built Independent Transfer Jump To: Back to Flow Chart

9. PRODUCT IN RESERVATIONS Back to Flow Chart

10. PRODUCT IN THE WEB Back to Main Slide

11. PRODUCT IN TRAVEL DOCUMENTS Back to Main Slide