1. EPC METHODOLOGY:
Modelling of
the improved process

2. Symbols for the EPC methodology
Material flow
Information flow
Event: when
Task/activity/function: what
Department/organization: who
Communication/information
Link/connection with another process
Logical operator ‘AND’
Logical operator ‘OR’
Logical operator ‘XOR’
Use of the system in carrying out the activity
Abc...
Abc...
Abc...
Abc...
Abc...
XOR
ERP

3. Old process (1 of 3) ERP Arrival of a sales order Sales order Tender
Check the sales order s. tender
Commercial department
Sales order reviewed
XOR
Sales order
accepted
Sales order
rejected
Sales order in customer’s format
Process of contact with customer
Sales order in ERP format
Introduce sales order in to the ERP system
Commercial
department
ERP A

4. Old process (2 of 3) A Sales order sent for acceptance XOR Products
under regulations
Products without
regulations
Purchasing licence
Portion already covered
Check customer’s
purchasing permit
Operations department
Inform the authorities
XOR
Sales order rejected
Sales order accepted by operations departmentz
Process of contact with customer B

5. Old process (3 of 3) ERP XOR B Price list Administration department
Sales order
Administration department
Check price
and/or benefits
of sale
Sales order reviewed
XOR
Sales order rejected
Sales order accepted by
administration department
Credit limit
Outstanding accounts receivable
Process of negotiation with
commercial representative
Check credit
limit and
outstanding accounts receivable
Finance department
Sales order
reviewed
ERP
XOR
Sales order rejected
Sales order accepted by credit department
XOR
Process of contact with customer
Processing of the delivery

6. Improved process