1. Credit and claims management In practice for cross-border transactions within the EU

2. A.Role and definition B. Obligation to invoice C. Minimum legal mentions D. A typical invoice E. Tips for managing the invoicing process 4. Invoicing 2

3. A.Role and definition B. Obligation to invoice C. Minimum legal mentions D. A typical invoice E. Tips for managing the invoicing process 4. Invoicing 3

4. A. Role and definition A written document recording the sale of goods or services, issued by the seller and communicated to the customer, in which are mentioned the type and the agreed price of the delivered goods or the provided services, as well as the customer's full identification. A Symbolic role (formalisation of the debt) B Probative role C Accounting and tax role

5. A.Role and definition B. Obligation to invoice C. Minimum legal mentions D. A typical invoice E. Tips for managing the invoicing process 4. Invoicing 5

6. B. Obligation to invoice Supplies of goods or services which the taxable person has made to another taxable person or to a non-taxable legal person Any payment on account made to the taxable person before one of the supplies of goods was carried out Any payment on account made to the taxable person by another taxable person or non- taxable legal person before the provision of services was completed

7. A.Role and definition B. Obligation to invoice C. Minimum legal mentions D. A typical invoice E. Tips for managing the invoicing process 4. Invoicing 7

9. It should include the following information: ① Sender ② VAT Identification Number ③ Addressee ④ Indication of the Town or City / Date ⑤ Invoice Number ⑥ Invoice Content ⑧ Specification of individual net amounts in the event of several items

10. ⑦ Point in time of Performance ⑨ Total Price (Net) ⑩ Turnover Tax (VAT) ⑪ Total Price (Gross) ⑫ Indication of Legal Basis ⑬ Indication of method of payment ⑭ Delivery Date and Incorporation of GTBC ⑮ Bank Details

11. A.Role and definition B. Obligation to invoice C. Minimum legal mentions D. A typical invoice E. Tips for managing the invoicing process 4. Invoicing 11

12. E. Tips for managing the invoicing process Make sure it arrives −at the very latest − with the product/service; If using the Internet, better as attachment; Before sending, useful to enquire contact data of the responsible; More likely that is paid on time if it fits in the customer’s cycle; Any queries about the invoice /payment must be handled fairly and quickly; For services and/or continuous deliveries, do not use one lump sum at the end; better to break down important fees into more sizable installments.